SR Route Supervisor

Universal Logistics Holdings; Romulus (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Universal Logistics Holdings is seeking a dispatch coordinator to join Universal Dedicated, Inc. in Romulus, MI.

You will coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction. You will serve as the primary contact for drivers, customers, dispatch, and operations leadership; monitor freight movement; and support scheduling, safety compliance, and performance reporting.

Qualifications

• Bachelor’s degree preferred in supply chain, logistics, transportation, business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments.
• Strong communication and leadership abilities; ability to coach staff.

Responsibilities

• Coordinate daily routes and driver assignments for on-time service.
• Serve as primary contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers are operating safely and in compliance with DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Assist with fleet utilization, route planning, and daily operational execution.
• Collaborate with customer representatives to resolve concerns and support production requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and service performance.

Skills

Communication skills

Leadership experience

Problem solving

Fast-paced environment adaptation

Customer service orientation

Education

Bachelor's degree in Supply Chain / Logistics / related field

Tools

Microsoft Excel

Microsoft Office

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area.

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

Key Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and staffing requirements
• Ensure drivers are operating safely and in compliance with company and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Assist with fleet utilization, route planning, and daily operational execution
• Collaborate with customer representatives to resolve concerns and support production requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and service performance

Qualifications

• Bachelor’s degree preferred; Supply Chain, Logistics, Transportation, Business, or related field preferred
• Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments
• Prior leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Ability to lead, coach, and hold employees accountable
• Working knowledge of transportation operations and DOT regulations preferred
• Flexibility to support varying schedules and operational needs