Logistics & Customer Service Coordinator

Arsenault; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous Paid Time Off

Summer Fridays

Cross-brand Discount

Exclusive Employee Sales

401k Match

Thrive Wellness Program

Job summary

A leading fashion firm in Los Angeles is seeking a Logistics & Customer Service Coordinator. This role involves coordinating with the Wholesale team, monitoring deliveries, and processing orders. The ideal candidate has over 2 years of logistics experience in the luxury or fashion industries, strong analytical skills, and excellent attention to detail. The company offers competitive perks such as paid time off, employee discounts, and wellness programs.

Qualifications

• 2+ years of logistics experience within the luxury or fashion industries.
• Ability to adapt to competing demands.
• Excellent analytical skills and attention to detail.

Responsibilities

• Coordinate with Wholesale team for customer service needs.
• Monitor shipping and maintain accurate inventory.
• Process orders for wholesale sales team.

Skills

Logistics experience

Analytical skills

Attention to detail

Strong PC Skills

Communication skills

Tools

Microsoft Office

Stealth or EPR

Job description

Logistics & Customer Service Coordinator

About the job Logistics & Customer Service Coordinator

Who You Are:

You are looking to take the next step in your logistics and operations career in fashion and are seeking opportunities to learn and grow. You are detail-oriented and thrive in a rapidly changing environment. You have strong communication skills and are able to document clearly. You are positive, reliable, self-motivated, and a team player.

What Youll Do:

Customer Service

• Partner with the Wholesale team and Wholesale Accounts for all customer service needs
• Coordinate with Wholesale department & CS Manager for order maintenance during and after market close (i.e. Order confirmation, PO receiving, PO accuracy)
• Responsible for monitoring the shipping and interfacing with both Wholesale and Finance department during the delivery period
• Responsible for maintaining an updated/accurate inventory, reporting, order/stock situation and communicate to Logistics and Customer Service Manager and Wholesale team
• Record and process all merchandise returns from the wholesale client
• Partner with CS Manager & colleagues in Italy on an as needed basis for relevant information related to production and shipping
• Prepare various reports on weekly or monthly basis as required, including wholesale sales report

Operations

• Process files and paperwork (pick tickets, splitting of bulk quantities for pick ticket creation, invoice creation, etc.) for daily shipments from the 3PL warehouse
• Process orders and re-orders for wholesale sales team, create allocations, pick tickets and follow up during process to ensure that orders are fulfilled
• Partner with CS Manager & Finance team to assist in charge back investigations
• Continuously follow up with 3PL provider to ensure that orders are shipping within the set deadlines
• Perform EDI activities & related functions as it pertains to UPC creation for new season products, NRF color code & size maintenance
• Manage Intertrade & GSX EDI catalogs in cooperation with CS Manager & 3PL/EDI VAN provider
• Participate in cross training activities in alternate departmental functions to serve as a resource in the event of coverage issues related to PTO or seasonal demands

Youll Need to Have:

• 2+ years of logistics experience within the luxury or fashion industries
• Ability to adapt appropriately to competing demands and shifting priorities
• Excellent analytical skills
• Excellent attention to detail and ability to meet deadlines
• Strong PC Skills (All Microsoft Office applications)
• Knowledge of Stealth or EPR experience preferred
• Well-developed written and verbal communication skills
• Ability to work collaboratively with colleagues and staff to create a result driven, team-oriented environment
• Generous Paid Time Off & Holiday Schedule
• Summer Fridays
• Cross-brand Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Thrive Wellness Program (seasonal in-office massages and more!)

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.