Customer Service Specialist (RTW & Home)

Missoni; New York (NY); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Missoni USA is seeking an experienced Customer Service Specialist to support Ready-to-Wear and Home divisions. You will manage the full customer order lifecycle, from PO receipt to delivery, and liaise with Sales, Logistics, Warehouses, Finance, and HQ in Italy to ensure seamless execution and an outstanding customer experience.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment with shifting priorities.

Qualifications

• 3-5 years of customer service experience in fashion or wholesale.
• Strong understanding of wholesale order management.
• Experience with Purchase Orders from receipt to fulfillment.
• Knowledge of EDI processes and compliance requirements.
• Advanced Excel skills (Pivot Tables, XLOOKUP/VLOOKUP).

Responsabilités

• Manage the complete order lifecycle from PO receipt through delivery.
• Process and monitor customer Purchase Orders accurately and efficiently.
• Coordinate daily with internal teams, warehouses and logistics partners.
• Manage EDI orders and resolve transmission or compliance issues.
• Monitor order status, shipment schedules and delivery timelines.
• Communicate proactively with customers regarding order updates, delays and issues.
• Resolve customer inquiries and claims in a timely manner.
• Collaborate with Sales, Logistics, Finance and HQ to ensure seamless execution.
• Support inventory availability checks and allocation activities.
• Prepare operational reports and analyze data using Excel and internal systems.
• Identify process improvements to enhance customer service and operational efficiency.

Connaissances

Customer service

Wholesale orders

Excel skills

EDI knowledge

Communication skills

Analytical thinking

Time management

SAP BI

Stealth ERP

Outils

Stealth ERP

SAP BI

Description du poste

Missoni USA is looking for an experienced Customer Service Specialist to support both the Ready-to-Wear and Home divisions. This role is responsible for managing the full customer order lifecycle while ensuring an exceptional level of service for our wholesale partners. The ideal candidate is highly organized, proactive, detail-oriented and enjoys working in a fast-paced environment where priorities can change quickly. You will work closely with Sales, Logistics, Warehouses, Finance and our Headquarters in Italy to ensure smooth order execution and an outstanding customer experience.

Responsibilities

• Manage the complete order lifecycle from purchase order receipt through delivery.
• Process and monitor customer Purchase Orders accurately and efficiently.
• Coordinate daily with internal teams, warehouses and logistics partners.
• Manage EDI orders and resolve transmission or compliance issues.
• Monitor order status, shipment schedules and delivery timelines.
• Communicate proactively with customers regarding order updates, delays and issues.
• Resolve customer inquiries and claims in a timely manner.
• Collaborate with Sales, Logistics, Finance and HQ to ensure seamless execution.
• Support inventory availability checks and allocation activities.
• Prepare operational reports and analyze data using Excel and internal systems.
• Identify process improvements to enhance customer service and operational efficiency.

Qualifications

• 3-5 years of Customer Service experience in the fashion, luxury or wholesale industry.
• Strong understanding of wholesale order management.
• Experience managing Purchase Orders from receipt through fulfillment.
• Solid knowledge of EDI processes and customer compliance requirements.
• Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, formulas).
• Experience with Stealth ERP is strongly preferred.
• Experience with SAP BI or similar reporting tools is preferred.
• Excellent analytical and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Customer-focused attitude.

Missoni is an equal opportunity employer and we are proud to hire and develop talented people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they are in line with requirements of the role under consideration. These decisions are made without regard to sexual orientation, gender identity, race, color, creed, religion, ethnicity, nationality, citizenship, disability, status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.