Logistics Customer Service Associate

Home Depot; Harper Woods (MI); On-site; USD 24,000 - 34,000; Full time

Job summary

Temco Logistics is seeking a customer service representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction with orders, deliveries, and installations. The ideal candidate is detail-oriented, organized, and excels at clear communication.

You will handle phone calls and emails, provide real-time delivery updates, and collaborate with other departments to maintain seamless operations.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the supervisor when necessary.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics' products and services to support inquiries.
• Track office supply inventory and place orders to ensure smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and excellent service.

Skills

Communication

Interpersonal

Organization

Problem-solving

MS Office

ERP systems

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a customer service representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction with orders, deliveries, and installations. The ideal candidate is detail-oriented, organized, and excels at clear communication.

You will handle phone calls and emails, provide real-time delivery updates, and collaborate with other departments to maintain seamless operations.