Logistics Customer Service Agent - Weekend D-Shift

DSV - Global Transport and Logistics; Clarksville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

DSV - Global transport and logistics in Clarksville, TN is seeking a Customer Service Agent to support orders, data entry, and shipping activities within a fast-paced warehouse environment.

The role emphasizes accurate order processing, customer communication, and collaboration across departments to ensure service and invoicing accuracy. Shifts include D shift, with standard safety and quality expectations and opportunities to grow within the Solutions division.

Qualifications

• Must have a high school diploma or GED.
• 1 year experience in customer service.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Responsibilities

• Process and input all customer orders.
• Run shipments from WMS and print reports.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Skills

Customer Service

English Proficiency

Education

High School Diploma or GED

Tools

MS Office

WMS

Job description

DSV - Global transport and logistics in Clarksville, TN is seeking a Customer Service Agent to support orders, data entry, and shipping activities within a fast-paced warehouse environment.

The role emphasizes accurate order processing, customer communication, and collaboration across departments to ensure service and invoicing accuracy. Shifts include D shift, with standard safety and quality expectations and opportunities to grow within the Solutions division.