Logistics Customer Service Agent — Growth & Impact

Expeditors International; Romulus (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation

Holiday Pay

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Employee Referral Program Bonus

Job summary

Expeditors International located in Romulus, Michigan is seeking a dedicated individual for a customer service role that involves handling documentation and ensuring timely updates of shipment information. The successful candidate will work effectively with customers and internal teams to avoid disruptions in the supply chain.

This position requires a High School Diploma and offers opportunities for growth within the company, along with a comprehensive benefits package including medical, life insurance, and paid vacation.

Qualifications

• Excellent customer service skills; friendly, courteous, empathetic and helpful.
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely.
• Strong attention to detail and organizational skills.

Responsibilities

• Prepare, handle, and process documentation including air waybills and customs documents.
• Update shipment information timely and accurately in the operating system.
• Timely freight dispatch to avoid disruptions in customers' supply chain.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Organizational skills

Stress resilience

Education

High School Diploma

Job description

Expeditors International located in Romulus, Michigan is seeking a dedicated individual for a customer service role that involves handling documentation and ensuring timely updates of shipment information. The successful candidate will work effectively with customers and internal teams to avoid disruptions in the supply chain.

This position requires a High School Diploma and offers opportunities for growth within the company, along with a comprehensive benefits package including medical, life insurance, and paid vacation.