Logistics Customer Service Specialist

Temco Logistics; Bakersfield (CA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Equal Employment Opportunity Employer

Bilingual candidates encouraged

Job summary

Temco Logistics is seeking a motivated Customer Service Representative in Bakersfield, CA. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

This role requires detail-orientation and strong organizational skills in a fast-paced logistics environment. You will handle orders, delivery status, and product details, respond to calls and emails, and collaborate with other departments to maintain smooth operations and exceptional

Qualifications

• 2+ years of customer service or office administration experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Excellent organizational skills and ability to multitask.
• MS Office proficiency; ERP systems experience is a plus.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Office administration

Communication

Problem-solving

Organization

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative in Bakersfield, CA. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

This role requires detail-orientation and strong organizational skills in a fast-paced logistics environment. You will handle orders, delivery status, and product details, respond to calls and emails, and collaborate with other departments to maintain smooth operations and exceptional