Office Clerk - Rancho Cordova

Temco-Logistics; Rancho Cordova (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Temco Logistics is seeking a Customer Service Representative in Rancho Cordova, CA to be the first point of contact for customers. The role involves addressing inquiries, resolving issues, and ensuring satisfaction with orders, delivery status, and product details.

Ideal candidates have at least 2 years of customer service or office experience, strong communication skills, and proficiency with MS Office. This onsite, full-time position supports efficient operations and collaboration across

Qualifications

• Minimum 2 years of customer service or office tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Excellent organizational skills to manage multiple tasks.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customer satisfaction with delivery and installation services through follow-ups.
• Resolve issues and escalate unresolved matters to a supervisor when needed.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics products and services to support inquiries.

Skills

Customer service

Communication skills

Organization

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Job DetailsJob Location: Rancho Cordova CA 3PL - Rancho Cordova, CA 95670Position Type: Full TimeEducation Level: CASalary Range: $21.00 - $21.00 HourlyTravel Percentage: OnsiteJob Category: Admin - ClericalTemco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Key Responsibilities:

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply.

For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.