Logistics Customer Service

Armada Staffing Group; Dublin (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Armada Staffing Group in Dublin, OH is seeking a CSR Administrator to support the Transportation Customer Service Department with high-level admin duties, data entry, and daily reporting for key accounts. You will be a supplemental contact for customers, helping address general inquiries and escalations.

This role requires reliable communication, accuracy, and the ability to manage multiple tasks with interruptions while coordinating with warehouse and transportation teams.

Qualifications

• 1+ year in logistics or transportation operations.
• Accurate reporting and data entry demonstrated.
• Strong written and verbal communication.
• Ability to manage multiple tasks with interruptions.

Responsibilities

• Perform high-level administrative duties supporting the Transportation Customer Service Department.
• Serve as supplemental contact for customers on inquiries or concerns.
• Focus on accurate data entry and daily reports for customer accounts.
• Support operator line by answering and directing calls.
• Escalate information and collaborate with warehouse and transportation teams.
• Adhere to defined business processes and use of company platforms.
• Understand contract details and expirations and coordinate with teams.

Skills

Communication

Time management

Multitasking

Data entry

Teamwork

Ownership

Written/verbal communication

Tools

Word

Excel

Outlook

Job description

This role is with an established, employee-owned logistics company where team members actively listen to each other, embrace change, do what they say, and look for solutions every day. Employees share in the company’s success and are personally invested in keeping day-to-day operations safe and efficient.

Responsibilities

• Responsible for high-level administrative duties that assist in the operational function of the Transportation Customer Service Department
• The role serves as a supplemental contact for our customers regarding general inquiries, concerns, or questions
• The primary functions of a CSR Administrator are focused on accurate data entry and executing daily reports for various customer accounts
• Serve as support to the operator line by answering and directing calls to appropriate personnel
• Communicate and escalation information as necessary and collaborate with cross-functional teams across the warehouse and transportation divisions
• You will be held accountable to comply with all defined business processes and the utilization of all technology platforms, as defined by the company
• Understand contractual agreement details and expirations and collaborate with cross-functional teams.

Requirements

• Reliable, responsive, adaptable, passionate, and innovative
• Take ownership of communicating all required and relevant information to the necessary people, departments, and customers
• A minimum of 1 year of logistics industry experience preferred
• Proven accuracy in reporting and data entry
• Strong ability to manage multiple tasks with interruption
• Strong written and verbal communication
• Strong time management skills
• Intermediate Word, Excel, and Outlook experience
• Strong collaboration and teamwork skills