Customer Service Admin

FST Logistics; Dublin (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

FST Logistics, Inc. in Dublin, OH is seeking a CSR Administrator to support the Transportation Customer Service team.

The role focuses on high-level administrative duties, data entry, and daily reporting for customer accounts while serving as a supplemental contact for customers with inquiries or concerns. The ideal candidate will have at least 1 year of logistics experience, strong written and verbal communication skills, and proficiency with Word, Excel, and Outlook.

Qualifications

• 1 year logistics industry experience preferred.
• Proven accuracy in reporting and data entry.
• Strong written and verbal communication.

Responsibilities

• Provide high-level administrative support to the Transportation Customer Service Department.
• Serve as a supplemental contact for customers regarding inquiries or questions.
• Enter data accurately and generate daily reports for customer accounts.
• Support the operator line by answering and directing calls to appropriate personnel.
• Collaborate with cross-functional FST teams across warehouse and transportation divisions.
• Ensure compliance with defined business processes and use of all technology platforms as defined by FST.
• Understand contractual agreement details and expirations and coordinate with cross-functional teams.

Skills

Data entry

Customer service

Written communication

Verbal communication

Multi-tasking

Microsoft Word

Excel

Outlook

Tools

MS Office

Job description

FST Logistics | Corporate Office
Dublin, OH, USA

• On-site
• Transportation
• Full-Time
• Requisition #: CUSTO001352

Description

Responsibilities:

• Responsible for high-level administrative duties that assist in the operational function of the Transportation Customer Service Department
• The role serves as a supplemental contact for our customers regarding general inquiries, concerns, or questions
• The primary functions of a CSR Administrator are focused on accurate data entry and executing daily reports for various customer accounts
• Serve as support to the operator line by answering and directing calls to appropriate personnel
• Communicate and elevate information as necessary and collaborate with cross-functional FST teams across the warehouse and transportation divisions
• You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST
• Understand contractual agreement details and expirations and collaborate with cross functional FST teams.

Requirements:

• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
• A minimum of 1 year of logistics industry experience preferred
• Proven accuracy in reporting and data entry
• Strong ability to manage multiple tasks with interruption
• Strong written and verbal communication
• Intermediate Word, Excel, and Outlook experience
• Strong collaboration to work as OneFST
• Critical and broad thinking for the good of the organization

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.