Logistics & Customer Operations Lead

Kowa American Corporation; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Kowa American Corporation in New York is seeking a Logistics & Customer Operations Specialist to support the execution of logistics operations, including shipment coordination, order processing, and documentation management.

The role ensures accuracy, timeliness and compliance across logistics activities while providing responsive support to customers, carriers and internal teams, with a focus on service quality and on-time delivery.

Qualifications

• Associate’s or bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred
• 1–3 years of experience in logistics, customer service, order processing, or administrative support
• Basic understanding of shipping, transportation, and inventory processes preferred

Responsibilities

• Monitor and manage inventory levels and counts and identify potential shortages reconciliation activities
• Oversee and coordinate inbound and outbound shipments, ensuring timely and compliant processing
• Communicate with customers, warehouses, and carriers to drive scheduling and delivery planning, balancing cost, timing, and service considerations
• Manage and develop carrier relationships to ensure service performance, reliability, and cost efficiency
• Analyze and compare freight rates to support cost-effective transportation planning
• Manage shipping and customs documentation processes, ensuring compliance with regulatory requirements and minimizing risk of shipment delays or errors
• Optimize order fulfillment processes to ensure timely, accurate execution and effective issue resolution in support of customer satisfaction and on-time delivery
• Provide accurate and timely order status updates to stakeholders
• Resolve logistics and customer service issues to support customer satisfaction and on-time delivery across assigned accounts
• Maintain the integrity of shipment records and ERP system data
• Maintain documentation, ensuring completeness, and in support of audit readiness and compliance requirements
• Identify and analyze logistics issues, implementing corrective actions to resolve operational challenges
• Identify process improvement opportunities and drive initiatives to enhance efficiency and performance

Skills

Excel

Microsoft Office

Outlook

Education

Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or related field

Tools

SAP

ERP systems

Job description

Kowa American Corporation in New York is seeking a Logistics & Customer Operations Specialist to support the execution of logistics operations, including shipment coordination, order processing, and documentation management.

The role ensures accuracy, timeliness and compliance across logistics activities while providing responsive support to customers, carriers and internal teams, with a focus on service quality and on-time delivery.