Logistics Customer Service & Operations Specialist

Expeditors International; Carson (CA); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription, DP

Life and Long Term Disability

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors International in Carson, CA is seeking a Distribution Customer Service Specialist to manage end-to-end freight coordination, data accuracy, and customer communications. The role emphasizes accurate processing, prompt shipment updates, and compliant billing.

The position requires a high school diploma, English proficiency, and ability to report to the Carson office. Overtime may be required to meet business needs and schedules.

Qualifications

• High school diploma or equivalent required.
• Pass a background check.
• Authorized to work in the United States.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to work overtime as needed to support business requirements.
• Ability to reliably report to the Carson, CA work location.
• Basic mathematical skills and attention to numerical accuracy.
• Ability to work effectively in a professional office environment.

Responsibilities

• Perform accurate and timely order processing, including data entry, inventory management, preparation of customer work orders, and distribution of required documentation to warehouse staff for receiving and shipping activities.
• Coordinate container drayage and collaborate with service providers and other Expeditors facilities to ensure timely movement of freight and resolution of operational issues.
• Monitor shipment activity, provide timely operational reporting, and communicate order status updates or exceptions to customers.
• Ensure accurate and timely client and vendor billing.
• Maintain compliance with company policies, OPS, customer requirements, and applicable government regulations.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Education

High school diploma

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Expeditors International in Carson, CA is seeking a Distribution Customer Service Specialist to manage end-to-end freight coordination, data accuracy, and customer communications. The role emphasizes accurate processing, prompt shipment updates, and compliant billing.

The position requires a high school diploma, English proficiency, and ability to report to the Carson office. Overtime may be required to meet business needs and schedules.