Freight Center Support Specialist

FedEx Freight; Bloomingdale (GA); On-site; USD 30,307 - 34,440; Full time

Job summary

FedEx Freight is seeking an Administrative/Customer Service Associate to support daily service center operations. The role involves handling customer needs, processing freight documentation, data entry, and providing phone support to coordinate pick-ups and deliveries.

Candidates should have strong communication skills, meticulous attention to detail, and the ability to work in a fast-paced team environment. Prior transportation and office experience are preferred. Office/dock setting.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers' needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training; ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

Responsibilities

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, determine pick-up/delivery needs, and sell services.
• Enter freight shipment information into computer system and generate freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail and/or fax with inquiries, tracing shipments, rate quotes, and billing questions.
• Make freight delivery appointments as required.
• Review Hours-of-Service logs for drivers and report discrepancies.
• Assist city operations with driver check-ins and related documentation.
• Coordinate communication with sales, operations, and other centers to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Comply with laws, regulations, and company policies.
• Perform other duties as required.

Skills

Customer service

Phone skills

Time management

Multi-tasking

Data entry

Verbal communication

Written communication

Education

High school diploma or GED

Tools

General office software

Job description

FedEx Freight is seeking an Administrative/Customer Service Associate to support daily service center operations. The role involves handling customer needs, processing freight documentation, data entry, and providing phone support to coordinate pick-ups and deliveries.

Candidates should have strong communication skills, meticulous attention to detail, and the ability to work in a fast-paced team environment. Prior transportation and office experience are preferred. Office/dock setting.