Logistics Customer Care Specialist

Saia Inc.; Minneapolis (MN); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia Inc. is seeking a Customer Service Associate in Minneapolis to deliver escalated support to customers and work closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns.

You will handle inbound calls and emails, investigate freight issues and claims, coordinate with dispatch to schedule deliveries, and ensure accurate shipment paperwork. The role requires a high school diploma, English proficiency, and strong Microsoft Office skills, with development

Qualifications

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or GED required.
• Read, write, and communicate in English to perform tasks.
• Excellent customer service and communication skills preferred.

Responsibilities

• Handle inbound calls and emails, resolving escalated inquiries.
• Investigate freight issues and manage claims to resolve disputes.
• Coordinate with terminal operations to schedule deliveries.
• Prepare and review shipment and dispute paperwork for accuracy.
• Support billing, data entry, and recordkeeping.

Skills

Customer service

Communication

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a Customer Service Associate in Minneapolis to deliver escalated support to customers and work closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns.

You will handle inbound calls and emails, investigate freight issues and claims, coordinate with dispatch to schedule deliveries, and ensure accurate shipment paperwork. The role requires a high school diploma, English proficiency, and strong Microsoft Office skills, with development