Logistics Customer Care Specialist

DHL Supply Chain; Lathrop (CA); Vor Ort; Confidential; Vollzeit

Benefits dieser Stelle

Medical coverage

PTO and holidays

401(k) plan

Tuition reimbursement

Training opportunities

Zusammenfassung

DHL Supply Chain in California is seeking a Customer Service professional to process orders, provide product, service, and transit information, and liaise with clients and trucking partners to resolve issues. You will maintain records, assist with order management, and support dispatch in a fast-paced, service-driven environment.

Ideal candidates have a High School Diploma or equivalent and 0-12 months in data entry or reporting, plus 0-12 months warehouse experience preferred.

Qualifikationen

• High School Diploma or equivalent required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.
• Strong oral and written communication with clients, carriers and drivers.

Aufgaben

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service and transit information to customers and act as liaison to resolve issues.
• Resolve product or service problems and follow up to ensure resolution.
• Maintain customer records and update account information.
• Assist with order and product management.
• Perform other duties as assigned.

Kenntnisse

Dispatch

Customer service

Data entry

MS Office

WMS experience

Ausbildung

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

Jobbeschreibung

DHL Supply Chain in California is seeking a Customer Service professional to process orders, provide product, service, and transit information, and liaise with clients and trucking partners to resolve issues. You will maintain records, assist with order management, and support dispatch in a fast-paced, service-driven environment.

Ideal candidates have a High School Diploma or equivalent and 0-12 months in data entry or reporting, plus 0-12 months warehouse experience preferred.