Onsite CSR - Multichannel Support (Jacksonville)

Landstar; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Landstar is seeking a Customer Service Representative I to deliver excellent service to customers, agents, BCOs and third‑party carriers. You will be the first line of contact, respond to inquiries, provide information and resolve routine issues in a single call.

The role emphasizes active listening, handling high call volumes, accurate documentation, and the ability to work a Monday–Friday schedule onsite in Jacksonville, FL.

Qualifications

• High school diploma or equivalent.
• 6 months of related customer service or call center experience.

Responsibilities

• Handle high volumes of inbound/outbound customer interactions via phone, email, chat and SMS.
• Respond to inquiries seeking general information on Landstar's services and processes.
• Identify needs and resolve routine questions and issues with standard solutions.
• Act as liaison between customers, agents, BCOs and third-party carriers during resolution.
• Document interactions clearly so all parties can follow up with complete context.
• Adhere to the assigned work schedule and flex as needed.

Skills

Communication

Problem solving

Time management

Computer systems/tech

Multi-tasking

Willing to train

Education

High school diploma or equivalent

Job description

Landstar is seeking a Customer Service Representative I to deliver excellent service to customers, agents, BCOs and third‑party carriers. You will be the first line of contact, respond to inquiries, provide information and resolve routine issues in a single call.

The role emphasizes active listening, handling high call volumes, accurate documentation, and the ability to work a Monday–Friday schedule onsite in Jacksonville, FL.