SAP-Driven Logistics Customer Service Specialist

GRAMMER Americas; Delphos (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

GRAMMER Americas in Shannon, MS is seeking a Customer Service Representative to join the Material Planning and Logistics team. This role emphasizes accurate data entry in SAP, scheduling, and maintaining strong customer relations to support on-time deliveries.

The position requires coordinating with production, warehousing, and logistics to resolve issues, monitor shipments, and ensure customer satisfaction across multiple channels.

Qualifications

• 3 years of related experience.
• Excellent organization abilities.
• SAP knowledge.
• ISO9000 knowledge.
• Detail-oriented.
• Flexibility.
• Ability to read and interpret documents such as procedure manuals.

Responsibilities

• Enter POs and schedules into SAP and monitor EDI.
• Analyze customer releases and production schedules.
• Coordinate shipments with freight forwarders and warehouse personnel.
• Ensure excellent customer service and respond to emails within 24 hours.
• Maintain shipping and customer documentation.
• Lead with cross-functional teams to resolve supply chain issues.

Skills

SAP knowledge

Organization

Detail-oriented

Problem solving

Flexibility

Reading procedures

Tools

SAP

Job description

GRAMMER Americas in Shannon, MS is seeking a Customer Service Representative to join the Material Planning and Logistics team. This role emphasizes accurate data entry in SAP, scheduling, and maintaining strong customer relations to support on-time deliveries.

The position requires coordinating with production, warehousing, and logistics to resolve issues, monitor shipments, and ensure customer satisfaction across multiple channels.