Customer Service Specialist - Multichannel Support

1 Click Logistics; Vandalia (OH); On-site; USD 28,000 - 32,000; Full time

Job summary

1 Click Logistics is seeking a Customer Service Representative in Vandalia, OH to handle inquiries via email and phone, support order processing, and coordinate transportation scheduling. You will maintain customer records and work in a warehouse-inclusive office setting.

The role requires strong communication, problem-solving, and organizational skills, with a minimum of two years in customer service and familiarity with WMS/TMS systems. Equal opportunity employer in a dynamic logistics team.

Qualifications

• Minimum two years in customer service.
• Familiar with warehouse or distribution environments preferred.
• Experience using WMS or TMS systems.
• Demonstrated problem-solving and communication skills.

Responsibilities

• Respond to emails from customers and resolve inquiries.
• Answer phone calls to support customer inquiries.
• Assist with paperwork, order preparation, and shipping support.
• Coordinate transportation scheduling with customers and operations.
• Identify and resolve potential issues before escalation.
• Maintain accurate customer accounts and records of interactions.
• Route complex issues to CSR Lead when needed.
• Perform other duties as assigned.

Skills

Analytical thinking

Self-motivation

Task prioritization

Multitasking

MS Office

Attention to detail

Customer service

Written communication

Phone & email handling

Team collaboration

Office/warehouse environment

Independent work

Education

High School Diploma or GED

2+ years customer service experience

WMS/TMS knowledge

Warehouse experience

Tools

WMS

TMS

Job description

1 Click Logistics is seeking a Customer Service Representative in Vandalia, OH to handle inquiries via email and phone, support order processing, and coordinate transportation scheduling. You will maintain customer records and work in a warehouse-inclusive office setting.

The role requires strong communication, problem-solving, and organizational skills, with a minimum of two years in customer service and familiarity with WMS/TMS systems. Equal opportunity employer in a dynamic logistics team.