Logistics CSR — 2nd Shift, Growth & Training

Addison Group; Itasca (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is partnering with a growing transportation and logistics organization to recruit a Customer Service Representative II for the 2nd shift (12pm-9pm, Sun-Thur) in Itasca, IL. The role focuses on coordinating shipments, tracking deliveries, and communicating with drivers and internal teams to maintain timely updates.

The ideal candidate has 1–2 years in freight brokerage or 3PL, strong multitasking and Excel proficiency, and a solid work history with references.

Qualifications

• 1–2 years of experience within transportation, freight brokerage, or 3PL industry required.
• Prior experience communicating directly with drivers and coordinating shipments preferred.
• Experience in dispatch, brokerage operations, logistics coordination, or transportation customer service highly preferred.
• Strong multitasking and organizational skills in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience using transportation management software (TMS) is a plus.
• High school diploma or GED required.
• Stable work history with strong professional references required.
• Must possess excellent communication skills and a proactive, self-motivated attitude.

Responsibilities

• Track and monitor shipments from pickup through final delivery.
• Communicate with drivers, internal stations, and operations teams on status updates.
• Maintain accurate shipment details in the transportation management system.
• Create and manage bills of lading, proof of delivery documentation, and shipment records.
• Respond promptly to emails and phone calls from internal and external stakeholders.
• Provide proactive updates on high-priority shipments throughout the day.
• Manage multiple inboxes and prioritize urgent requests effectively.
• Escalate shipment issues to ensure timely resolution.
• Build strong working relationships with customers, vendors, and internal teams.
• Support process improvements and operational efficiencies within the department.

Skills

Customer service

Communication

Multitasking

Organizational skills

Excel

Outlook

Education

High school diploma or GED

Tools

Excel

Outlook

Job description

Addison Group is partnering with a growing transportation and logistics organization to recruit a Customer Service Representative II for the 2nd shift (12pm-9pm, Sun-Thur) in Itasca, IL. The role focuses on coordinating shipments, tracking deliveries, and communicating with drivers and internal teams to maintain timely updates.

The ideal candidate has 1–2 years in freight brokerage or 3PL, strong multitasking and Excel proficiency, and a solid work history with references.