Logistics Coordinator/LTL Specialist

Socket.dev; North East (Erie County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid time off

Referral program

Vision Insurance

Job summary

Socket.dev is seeking a Logistics Coordinator/LTL Specialist to manage LTL shipments, optimize carrier costs, and ensure timely delivery. You will collaborate with carriers, provide excellent customer service, and maintain accurate shipment data.

The role requires 2+ years in LTL freight or related field, HS diploma, and strong problem-solving skills. We offer a competitive salary, benefits, and opportunities for growth in a collaborative environment.

Qualifications

• Experience in LTL logistics, freight brokerage, or transportation management.
• Strong understanding of LTL pricing, freight classifications, and carrier networks.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in logistics software and Transportation Management Systems (TMS).
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Detail-oriented with strong organizational and data entry skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Provide prompt customer service for LTL shipments and resolve issues.
• Obtain competitive rates by comparing carrier pricing and service levels.
• Coordinate LTL carriers to optimize service and costs.
• Plan, schedule, and dispatch shipments for on-time delivery.
• Monitor shipments and provide updates to customers.
• Process freight claims and maintain documentation.
• Maintain accurate shipment data in company systems.
• Develop relationships with existing customers to foster repeat business.
• Conduct outbound calls to generate new business.
• Support additional logistics functions as needed.

Skills

LTL logistics

Freight brokerage

Negotiation

Customer service

Data entry

Multitasking

Problem-solving

Education

High school diploma or GED

Logistics/Supply Chain degree (preferred)

Tools

TMS software

Excel

Outlook

Word

Job description

Description

The Logistics Coordinator/LTL Specialist coordinates Less-Than-Truckload (LTL) shipments while ensuring cost-effective and timely transportation solutions. This role involves working with carriers, providing exceptional customer service, and managing freight logistics efficiently.

Key Responsibilities:

• Customer Service: Provide prompt and professional support to customers regarding LTL shipments, resolving issues effectively.
• Rate Quotes & Shopping Rates: Obtain competitive freight rates by comparing carrier pricing and service levels.
• LTL Carrier Coordination: Establish and maintain strong working relationships with LTL carriers to optimize service and costs.
• Freight Scheduling: Plan, schedule, and dispatch shipments to ensure on-time delivery.
• Tracking & Tracing Freight: Monitor shipments, provide updates to customers, and address any transit issues proactively.
• Filing Claims: Process and track freight claims, ensuring proper documentation and resolution.
• Data Entry: Maintain accurate shipment details, carrier information, and customer records in company systems.
• Customer Relationship Management: Develop and nurture relationships with existing customers to foster repeat business.
• Cold Calling New Customers: Conduct outbound calls to generate new business opportunities and expand customer base.
• All Other Duties as Assigned: Support additional logistics functions as needed to ensure operational efficiency.

Requirements

Qualifications & Skills:

• Experience in LTL logistics, freight brokerage, or transportation management.
• Strong understanding of LTL pricing, freight classifications, and carrier networks.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in logistics software and Transportation Management Systems (TMS).
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Detail-oriented with strong organizational and data entry skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Education & Experience:

• High school diploma or GED required; a degree in Logistics, Supply Chain, or a related field is preferred.
• Minimum 2 years of experience in LTL freight management or a similar role is a plus.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Collaborative and supportive work environment.

Benefits:

• 401(k) matching
• Dental Insurance
• Employee assistance program
• Flexible spending account
• Health Insurance
• Life insurance
• Paid time off
• Referral program
• Vision Insurance