Logistics Coordinator: KPI-Driven Operations

Syncreon; Los Lunas (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

DP World, in partnership with syncreon, is seeking a motivated L2 Logistics Coordinator for its Los Lunas, NM team. The role focuses on supporting customer orders, coordinating inbound/outbound activities, and driving improvements in reporting and KPI accuracy.

The successful candidate will handle customer inquiries, build relationships with the account control tower, and ensure timely, accurate performance reports. Strong Excel/Outlook skills and a logistics mindset are preferred.

Qualifications

• Customer service background in logistics or planning.
• Excel (and Pivot Tables) used for tracking and analysis.
• Ability to adapt in a fast-changing environment.
• Ability to multitask effectively.

Responsibilities

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Skills

Customer service

Tools

Excel

Word

Outlook

Pivot Tables

Job description

DP World, in partnership with syncreon, is seeking a motivated L2 Logistics Coordinator for its Los Lunas, NM team. The role focuses on supporting customer orders, coordinating inbound/outbound activities, and driving improvements in reporting and KPI accuracy.

The successful candidate will handle customer inquiries, build relationships with the account control tower, and ensure timely, accurate performance reports. Strong Excel/Outlook skills and a logistics mindset are preferred.