Logistics Coordinator Job

BioTouch; Columbus (GA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health plans (HSA, PPO)

Life Insurance & Disability

401(k) with company match

Voluntary benefits

Job summary

BioTouch is seeking a Logistics Coordinator in Columbus, GA to support coordination of shipments, track orders, and liaise with carriers and internal teams. This role emphasizes proactive problem-solving and timely communication to ensure smooth delivery of kits and supplies.

The position offers a hybrid work schedule at our Columbus facilities, with a focus on logistics efficiency, vendor relations, and responsive customer support.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 2 years' experience in a service related area.
• Background and drug check required.

Responsibilities

• Track shipments from pickup to delivery with proactive troubleshooting and reporting.
• Coordinate with external and internal partners as liaison for logistics.
• Update daily logistics reports and monitor carrier performance.
• Manage and execute service strategies to resolve issues with vendors and customers.
• Maintain BioTouch systems for client profiles and data.

Skills

Communication skills

Team oriented

Deadline-driven

Shift work

Customer service

Education

High school diploma or equivalent

Some college preferred

Tools

MS Office

Job description

Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena!

Our Role

The Logistics Coordinator will support operational activities related to the transportation of supplies, kits, and biological specimens. Responsibilities will include tracking shipments from the point of pickup through to delivery. The position will act as a key liaison between both external and internal partners. This role will be Tuesday through Saturday, with the opportunity for a flexible, hybrid schedule located at our Columbus, GA facilities.

Your Impact

• Efficiently and effectively track shipments with an emphasis on proactive troubleshooting, communication and intervention - Order, track, and report pickup and deliveries
• Demonstrate ability to continuously improve day-to-day logistics, streamline work-flows and work diligently to provide quality support and build strong vendor relations
• Update and manage daily logistics reports - Send daily reports of transit transactions
• Effectively manage carriers to standard operating procedures and service level agreements
• Familiarity with standard logistics concepts, practices, and procedures
• Monitor and trend carrier performance
• Effectively communicate with customers across management levels
• Execute service strategies and programs for problem resolution
• Manage and update BioTouch systems as needed for Client profiles
• Other duties as assigned

What You Bring

• Requires a high school diploma or equivalent; some college preferred.
• 2 years' experience in a service related area
• All prospective employees must pass a background and drug check

What We Need

• Knowledge of shipping logistics preferred
• Knowledge of UPS and FedEx network and shipping services
• Strong PC skills required including use of MS Office applications
• Ability to develop a strong understanding of our products and services to effectively handle inbound and outbound calls
• Ability to prioritize and shift priorities quickly as need dictates
• Proficient verbal and written communication skills
• Team oriented with commitment to the success of the team and organizational goals
• Ability to meet tight deadlines
• Willingness to work shift work and overtime as required

What You'll Get

HSA and PPO plans available

Company paid Life Insurance, AD&D, and Long Term Disability

401(k) with generous company match after 90 days

Supplemental Voluntary Benefits like Short Term Disability, Critical Illness, Accident, and Hospital Indemnity