Logistics Coordinator I: Route Optimizer & Client Advocate

CRST The Transportation Solution, Inc; Logan Township (NJ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life and disability保险

Retirement savings with company match

Paid time off, holidays, and parental—

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Logistics Coordinator I to support customer relationships and ensure on-time cargo deliveries through close collaboration with customers and motor carriers.

You will plan routes, manage orders, resolve issues, and maintain professional confidentiality while upholding CRST's standards of service, safety, and integrity in daily operations. Hours are Monday to Saturday, with Friday and Sunday off, and benefits include medical coverage, retirement

Qualifications

• Demonstrated excellence in customer service
• Strong attention to detail
• Proven ability to manage multiple tasks simultaneously
• Ability to perform effectively in a high‑pressure, fast‑paced environment

Responsibilities

• Collaboration and Communication – Work closely with customers and motor carrier partners to track cargo and gather the necessary information for delivery
• Route Planning and Optimization – Plan and optimize delivery routes using computerized dispatching systems to ensure efficiency and timeliness
• Order Management – Handle order changes, such as rescheduling, cancellations, or modifications, and maintain clear communication and follow-up with customers
• Liaison Support – Serve as the main point of contact between customers, clients, and motor carrier partners to ensure smooth communication
• Partner Communication – Communicate clearly and effectively with motor carrier partners, following established guidelines to maintain coordination
• Customer Issue Resolution – Address and resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction
• Work Assignment Completion – Ensure all daily work assignments are completed on time and elevate issues when necessary to keep things moving smoothly
• Internal Communication – Keep internal departments informed about issues or complaints, providing updates as needed to support team efforts
• Proof of Delivery (POD) Management – Oversee the daily POD process, including collecting and auditing documents to ensure accuracy
• Confidentiality and Professionalism – Maintain confidentiality of company and client information while contributing to a positive and professional work environment
• Accountability & Reliability – Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Skills

Coordination

Critical Thinking

Monitoring

Service Orientation

Speaking

Time Management

Writing

Job description

CRST The Transportation Solution, Inc. is seeking a Logistics Coordinator I to support customer relationships and ensure on-time cargo deliveries through close collaboration with customers and motor carriers.

You will plan routes, manage orders, resolve issues, and maintain professional confidentiality while upholding CRST's standards of service, safety, and integrity in daily operations. Hours are Monday to Saturday, with Friday and Sunday off, and benefits include medical coverage, retirement