Logistics Coordinator I

CRST The Transportation Solution, Inc.; Kentucky; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

Retirement plan with company match

Paid time off & holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Logistics Coordinator I to strengthen customer relationships and ensure timely cargo deliveries. You will work with customers and motor carriers to plan routes, resolve issues, and maintain clear communication across teams.

The position emphasizes exceptional communication, top‑tier service, and a willingness to go above and beyond customer expectations. Competitive hourly pay is offered with a comprehensive benefits package.

Qualifications

• Demonstrated excellence in customer service.
• Strong attention to detail.
• Proven ability to manage multiple tasks simultaneously.
• Ability to perform effectively in a high‑pressure, fast‑paced environment.

Responsibilities

• Collaborate with customers and motor carrier partners to track cargo and gather information for delivery.
• Plan and optimize delivery routes using dispatch systems for efficiency and timeliness.
• Handle order changes (rescheduling, cancellations, modifications) and communicate with customers.
• Serve as the main contact between customers, clients, and motor carrier partners to ensure smooth communication.
• Communicate clearly with motor carrier partners to maintain coordination.
• Address and resolve customer issues and complaints promptly and effectively, ensuring satisfaction.
• Ensure daily work assignments are completed on time and escalate issues when needed.
• Keep internal departments informed about issues or complaints.

Skills

Customer service

Attention to detail

Multitasking

High-pressure environment

Job description

Ready to Drive Success?

Join CRST as a Logistics Coordinator I and play a vital role in strengthening our customer relationships. If you’re an exceptional communicator who delivers top‑tier service and consistently goes above and beyond customer expectations, this could be your next big career opportunity!

• Hours: Monday to Saturday with Friday and Sunday off. (8:00 am to 4:30 pm)
• Compensation: This pay represents a good faith estimate of the hourly wage the company reasonably expects to pay upon hire for this position: $19 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
• Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

Ready to Drive Success?

Join CRST as a Logistics Coordinator I and play a vital role in strengthening our customer relationships. If you’re an exceptional communicator who delivers top‑tier service and consistently goes above and beyond customer expectations, this could be your next big career opportunity!

How You’ll Work

• Location: Logan Twp NJ Best Buy-2100 Center Sq Road, Suite 400, Logan Twp, NJ 08085
• Hours: Monday to Saturday with Friday and Sunday off. (8:00 am to 4:30 pm)
• Compensation: This pay represents a good faith estimate of the hourly wage the company reasonably expects to pay upon hire for this position: $19 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
• Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

About The Role

The Logistics Coordinator I plays a key role in ensuring efficient and timely cargo deliveries by collaborating closely with customers and motor carriers to plan optimal routes and schedules. This position is responsible for resolving customer concerns, managing order adjustments, and maintaining clear, consistent communication with both internal teams and external partners while upholding the highest standards of professionalism and confidentiality.

Essential Duties And Responsibilities

• Collaboration and Communication – Work closely with customers and motor carrier partners to track cargo and gather the necessary information for delivery
• Route Planning and Optimization – Plan and optimize delivery routes using computerized dispatching systems to ensure efficiency and timeliness
• Order Management – Handle order changes, such as rescheduling, cancellations, or modifications, and maintain clear communication and follow-up with customers
• Liaison Support – Serve as the main point of contact between customers, clients, and motor carrier partners to ensure smooth communication
• Partner Communication – Communicate clearly and effectively with motor carrier partners, following established guidelines to maintain coordination
• Customer Issue Resolution – Address and resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction
• Work Assignment Completion – Ensure all daily work assignments are completed on time and elevate issues when necessary to keep things moving smoothly
• Internal Communication – Keep internal departments informed about issues or complaints, providing updates as needed to support team efforts
• Proof of Delivery (POD) Management – Oversee the daily POD process, including collecting and auditing documents to ensure accuracy
• Confidentiality and Professionalism – Maintain confidentiality of company and client information while contributing to a positive and professional work environment
• Accountability & Reliability – Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Qualifications

• Demonstrated excellence in customer service
• Strong attention to detail
• Proven ability to manage multiple tasks simultaneously
• Ability to perform effectively in a high‑pressure, fast‑paced environment

Why CRST?

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and operational performance. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision‑making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.