Logistics Coordinator I: Route & Customer Care Pro

CRST The Transportation Solution, Inc.; Kentucky; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

Retirement plan with company match

Paid time off & holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Logistics Coordinator I to strengthen customer relationships and ensure timely cargo deliveries. You will work with customers and motor carriers to plan routes, resolve issues, and maintain clear communication across teams.

The position emphasizes exceptional communication, top‑tier service, and a willingness to go above and beyond customer expectations. Competitive hourly pay is offered with a comprehensive benefits package.

Qualifications

• Demonstrated excellence in customer service.
• Strong attention to detail.
• Proven ability to manage multiple tasks simultaneously.
• Ability to perform effectively in a high‑pressure, fast‑paced environment.

Responsibilities

• Collaborate with customers and motor carrier partners to track cargo and gather information for delivery.
• Plan and optimize delivery routes using dispatch systems for efficiency and timeliness.
• Handle order changes (rescheduling, cancellations, modifications) and communicate with customers.
• Serve as the main contact between customers, clients, and motor carrier partners to ensure smooth communication.
• Communicate clearly with motor carrier partners to maintain coordination.
• Address and resolve customer issues and complaints promptly and effectively, ensuring satisfaction.
• Ensure daily work assignments are completed on time and escalate issues when needed.
• Keep internal departments informed about issues or complaints.

Skills

Customer service

Attention to detail

Multitasking

High-pressure environment

Job description

CRST The Transportation Solution, Inc. is seeking a Logistics Coordinator I to strengthen customer relationships and ensure timely cargo deliveries. You will work with customers and motor carriers to plan routes, resolve issues, and maintain clear communication across teams.

The position emphasizes exceptional communication, top‑tier service, and a willingness to go above and beyond customer expectations. Competitive hourly pay is offered with a comprehensive benefits package.