Logistics Coordinator/Customer Service Repres

Evolving Solution Services; Town of Florida (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

SHD Composites in Mooresville, NC, seeks a Customer Service & Logistics Coordinator to manage orders, coordinate shipping, and support travel planning. The role interfaces with Sales, Production, Planning, Logistics, Quality, and Finance to ensure accurate and timely delivery of products.

The position requires handling orders within 24 hours, communicating lead times and updates, and coordinating travel as needed. Flexibility for peak periods and occasional overtime may apply.

Responsibilities

• Process incoming customer purchase orders and raise sales orders in the Company's ERP system, generally within 24 hours of receipt when all required information is available.
• Review purchase orders for accuracy and promptly resolve discrepancies or missing information with customers.
• Communicate with customers regarding order status, product availability, lead times, pricing, delivery dates, short shipments, and other order-related matters.
• Process customer purchase order revisions and communicate changes promptly to Production, Planning, Logistics, and other affected departments.
• Respond to customer inquiries promptly and professionally, with a goal of responding within 24 hours.
• Support customer accounts throughout the order-to-delivery process.
• Coordinate with the Sales team, customers, Production, and Planning to ensure customer requirements are clearly understood and achievable.
• Provide customers with timely updates regarding delays, shipping issues, or other circumstances affecting their orders.
• Assist with new customer onboarding documentation and Annual Customer Undertaking (ACU) requirements.
• Maintain accurate customer, order, quote, and delivery information within Company systems.
• Assist with customer complaints and immediately elevate significant concerns to appropriate management.
• Coordinate and arrange domestic and international business travel for SHD employees as requested.
• Book and manage airline reservations, hotels, rental vehicles, ground transportation, and other travel-related arrangements.

Job description

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Logistics Coordinator/Customer Service Repres

Full Time Mooresville, NC, US

Salary Range: $25.00 To $27.00 Hourly

Customer Service & Logistics Coordinator

Job Title: Customer Service & Logistics Coordinator
Job Posting Title: Customer Service & Logistics Coordinator
Total Number of Positions: 1
Location: Mooresville, NC
Worker Category: Full Time
Worked in Country: United States
Business Unit: North Carolina
Work Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m., with a 30-minute lunch. Flexibility, overtime, and occasional weekend work may be required during peak periods.

Job Description

Location: Mooresville, North Carolina

Summary and Purpose

SHD Composites is at the leading edge of advanced composites technology and manufactures a wide range of high-performance composite materials. As the Company continues to grow, providing outstanding customer service while ensuring accurate and timely delivery of our products is critical to our success.

The Customer Service & Logistics Coordinator provides comprehensive support across customer service, order management, shipping, and logistics. This position serves as an important link between customers and SHD's Sales, Production, Planning, Logistics, Quality, and Finance teams.

The role is responsible for ensuring customer orders are processed accurately and promptly, delivery requirements are clearly communicated, shipments are properly planned and coordinated, and customers receive timely updates throughout the order and delivery process.

Key Responsibilities

Customer Service & Order Management

• Process incoming customer purchase orders and raise sales orders in the Company's ERP system, generally within 24 hours of receipt when all required information is available.
• Review purchase orders for accuracy and promptly resolve discrepancies or missing information with customers.
• Communicate with customers regarding order status, product availability, lead times, pricing, delivery dates, short shipments, and other order-related matters.
• Process customer purchase order revisions and communicate changes promptly to Production, Planning, Logistics, and other affected departments.
• Respond to customer inquiries promptly and professionally, with a goal of responding within 24 hours.
• Support customer accounts throughout the order-to-delivery process.
• Coordinate with the Sales team, customers, Production, and Planning to ensure customer requirements are clearly understood and achievable.
• Provide customers with timely updates regarding delays, shipping issues, or other circumstances affecting their orders.
• Assist with new customer onboarding documentation and Annual Customer Undertaking (ACU) requirements.
• Maintain accurate customer, order, quote, and delivery information within Company systems.
• Assist with customer complaints and immediately elevate significant concerns to appropriate management.

Employee Travel Coordination

• Coordinate and arrange domestic and international business travel for SHD employees as requested.
• Book and manage airline reservations, hotels, rental vehicles, ground transportation, and other travel-related arrangements.
• Prepare and