Customer-Focused Logistics & Order Coordinator

Evolving Solution Services; Town of Florida (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

SHD Composites in Mooresville, NC, seeks a Customer Service & Logistics Coordinator to manage orders, coordinate shipping, and support travel planning. The role interfaces with Sales, Production, Planning, Logistics, Quality, and Finance to ensure accurate and timely delivery of products.

The position requires handling orders within 24 hours, communicating lead times and updates, and coordinating travel as needed. Flexibility for peak periods and occasional overtime may apply.

Responsibilities

• Process incoming customer purchase orders and raise sales orders in the Company's ERP system, generally within 24 hours of receipt when all required information is available.
• Review purchase orders for accuracy and promptly resolve discrepancies or missing information with customers.
• Communicate with customers regarding order status, product availability, lead times, pricing, delivery dates, short shipments, and other order-related matters.
• Process customer purchase order revisions and communicate changes promptly to Production, Planning, Logistics, and other affected departments.
• Respond to customer inquiries promptly and professionally, with a goal of responding within 24 hours.
• Support customer accounts throughout the order-to-delivery process.
• Coordinate with the Sales team, customers, Production, and Planning to ensure customer requirements are clearly understood and achievable.
• Provide customers with timely updates regarding delays, shipping issues, or other circumstances affecting their orders.
• Assist with new customer onboarding documentation and Annual Customer Undertaking (ACU) requirements.
• Maintain accurate customer, order, quote, and delivery information within Company systems.
• Assist with customer complaints and immediately elevate significant concerns to appropriate management.
• Coordinate and arrange domestic and international business travel for SHD employees as requested.
• Book and manage airline reservations, hotels, rental vehicles, ground transportation, and other travel-related arrangements.

Job description

SHD Composites in Mooresville, NC, seeks a Customer Service & Logistics Coordinator to manage orders, coordinate shipping, and support travel planning. The role interfaces with Sales, Production, Planning, Logistics, Quality, and Finance to ensure accurate and timely delivery of products.

The position requires handling orders within 24 hours, communicating lead times and updates, and coordinating travel as needed. Flexibility for peak periods and occasional overtime may apply.