Logistics Coordinator

AmeriServe: Commercial Kitchen and HVAC/R Solutions; Tucker (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hourly rate based on experience

Training & Development Programs

Health insurance with generous company

Job summary

Ameriserve is hiring Logistics Coordinators to support our Logistics department. We are a leading HVAC/Refrigeration service provider to businesses in the Southeast.

As a Logistics Coordinator, you will be at the heart of our operations—combining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery. This is a great opportunity for a career-minded individual who is passionate about logistics,

Qualifications

• Customer service oriented with patience and problem-solving skills.
• Excellent phone communication for high-volume calls.
• Strong organizational skills and multitasking ability.
• Team player with cross-department collaboration.
• Tech-savvy and comfortable with business software.

Responsibilities

• Act as the front-line representative by handling inbound and outbound calls with customers, vendors, technicians, and partners.
• Coordinate and dispatch field technicians across a broad geographic region.
• Ensure smooth interdepartmental communication between service, billing, operations, and technician management.
• Maintain up-to-date records of service calls, technician availability, and work orders.
• Monitor real-time technician activities and support service delivery improvements.
• Navigate cross-division needs and adapt to different departmental goals.

Skills

Customer service

Phone communication

Organization

Team player

Tech-savvy

Tools

CRM platforms

Microsoft Office

NetSuite

Job description

LOGISTICS COORDINATOR

Ameriserve is hiring Logistics Coordinators to support our Logistics department. We are a leading HVAC/Refrigeration service provider to businesses in the Southeast. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. As a Logistics Coordinator, you will be at the heart of our operations—combining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery.

This is a great opportunity for a career-minded individual who is passionate about logistics, thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.

Duties and Responsibilities:

• Act as the front-line representative of our service brands by managing inbound and outbound calls with customers, vendors, technicians, and partners.


• Coordinate and dispatch field technicians efficiently across a broad geographic region


• Ensure smooth interdepartmental communication and handoffs between service, billing, operations, and technician management teams.


• Maintain up-to-date and accurate records of service calls, technician availability, and work orders.


• Monitor real-time technician activities and provide ongoing support to optimize service delivery.


• Adapt and work seamlessly across various business divisions with a clear understanding of different departmental goals.


• Ability to navigate WMS systems such as NetSuite is preferred.


• Assist in troubleshooting scheduling conflicts or service delays with professionalism and a solution-driven mindset.

Qualifications:

• Customer Service Oriented – Demonstrates patience, empathy, and problem-solving skills in customer interactions.


• Excellent Phone Communication – Comfortable handling high-volume calls with a clear, professional tone.


• Organizational Skills – Strong attention to detail with the ability to multitask, prioritize, and follow through under tight deadlines.


• Team Player – Collaborative mindset, capable of building positive working relationships across departments.


• Tech-Savvy – Experience with business software systems (CRM platforms) and confident navigating new technologies.


• Experience in Third-Party Portals – Previous experience working with customer/vendor service portals is highly preferred.


• Flexible and Adaptable – Able to shift focus as business needs change and thrive in a fast-moving, service-driven environment.

Must Haves:

• Minimum of 2 years of experience in logistics coordination, customer service, dispatch, or a related role


• Familiarity with multi-division service-based operations is a plus


• Strong command of English, both verbal and written


• Proficient in Microsoft Office Suite and general computer navigation

Benefits:

• Hourly rate based on experience and company growth potential


• Training & Development Programs


• Health insurance with generous company contribution


• Company paid life insurance


• Dental, Vision, and 401K plan


• Vacation and sick paid time off


• Paid holidays

Ameriserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.