Service Coordinator

AMS Industries, Inc.; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

ESOP

Life insurance

Paid parental leave

PTO rollover

Healthcare coverage (Medical, Dental,视

Job summary

AMS Industries, Inc. in Nashville, TN is seeking a Service Coordinator to manage invoicing and dispatch technicians to service appointments.

The role requires precise attention to detail and sound decision-making to support our growing MEP contractor team. You will oversee daily invoicing, schedule customer appointments, and ensure timely service delivery while maintaining strong communication with field technicians and customers.

Qualifications

• High School diploma or GED.
• Excellent written and verbal communication.
• Strong organizational and leadership skills.
• 3–5 years data entry experience.
• Proficiency with Microsoft Office (Excel, Word).
• Good interpersonal and diplomacy skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Dispatch HVAC/R technicians to service appointments.
• Engage technicians to optimize performance.
• Process daily invoicing.
• Lead and motivate technicians to meet goals.
• Schedule customer appointments within scheduled windows.
• Create and forecast schedules to meet customer needs.
• Cross-train coworkers.
• Provide administrative assistance to the service team.

Skills

Communication skills

Organizational skills

Leadership

Data entry

Interpersonal/diplomacy

Work under pressure

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.

Located in our Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Service Coordinator must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.

Responsibilities:

• Dispatch HVAC/R technicians to service appointments.
• Engage technicians to ensure performance is optimized.
• Daily Invoicing
• Lead and motivate the technicians to achieve goals.
• Schedule customer appointments and ensure arrival within scheduled windows.
• Create and forecast a schedule to ensure we meet all customer needs.
• Cross-train job duties with fellow employees.
• Provide Administrative Assistance to service team.

Qualifications:

• High School diploma or GED.
• Excellent written and verbal communication skills.
• Exceptional organization and leadership skills.
• Experience in data entry (3-5 years).
• Proficiency with Microsoft Office Suite (Excel, Word).
• Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.
• Ability to work under pressure and in a high paced work environment.

What we offer:

• At no cost to the employee
• -ESOP (Employee owned) package
• -$30K Employer Paid Life insurance
• -Short term disability
• -Employee Assistance Program (EAP)
• -Paid Maternity & Paternity Leave
• -Generous PTO roll-over policy
• -Social events and outings throughout the year
• Additional Benefits
• -Health, Dental, and Vision Insurance
• -Health Reimbursement Arrangement (HRA) with Medical PPO
• -FSA and Dependent Care
• -Additional Voluntary Life Insurance for self, spouse and dependents