Logistics Coordinator

capstonecareersite; New Castle (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Capstone Logistics is seeking a Logistics Coordinator to facilitate communication with vendors and customers, ensuring timely deliveries and meeting customer requirements. The role reports to the Manager and supports dispatch operations.

You will schedule vendors, relay routing details, manage PODs, provide route status updates, and assist the customer service team during peak periods while upholding Chain of Custody standards and company policies.

Qualifications

• Excellent verbal communication and problem solving.
• Computer skills including Microsoft Word, Outlook, Excel, etc.
• Interpersonal skills; ability to foster teamwork and motivate/coach others.

Responsibilities

• Schedule and dispatch vendors or independent contractors.
• Communicate pickup details and conditions to vendors.
• Receive, input, and distribute PODs and manifests; prepare reports.
• Serve as contact for vendors within route territories.
• Manage vendor communications to ensure routes are covered.
• Determine responses to emergencies, accidents, and breakdowns.
• Explain Chain of Custody standards to Capstone Logistics customers.
• Resolve vendor problems with vendor management.
• Prioritize incoming calls and support customer service during peak seasons.
• Ensure adherence to the Independent Contractor Operating Agreement.
• Decide delivery methods to meet customer service expectations.
• Maintain documentation for each job in the dispatch POD.

Skills

Verbal communication

Problem solving

MS Office suite

Interpersonal skills

Job description

Logistics Coordinator

We are among the top logistics companies in the United States, focusing on freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics solutions enable us to assist partners in lowering warehousing and transportation expenses effectively.

This role is meant to facilitate communication with vendors and customers, ensuring timely deliveries to meet customer requirements. The position will report directly to the Manager.

Responsibilities:Operations:

• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software.
  
• Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.) to vendors at the time of dispatch.
  
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
  
• Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
  
• Manage contact with vendors to ensure all routes are covered, as needed.
  
• Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
  
• Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, ect.) as required by Capstone Logistics customers.
  
• Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
  
• Evaluate importance of incoming telephone calls and prioritize accordingly.
  
• Provide support to the customer service team, on an as needed basis or during peak season.
  
• Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
  
• Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
  
• Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.

Customer Service:

• Provide excellent customer service by ensuring timely and efficient courier service for customers, according to route schedules and On Demand requests.
  
• Confer with customers or supervising personnel, in order to address questions, problems, complaints, and requests for service.
  
• Keep customers notified of changes with route schedules and or on demand delays.

Requirements:

• Excellent verbal communication and problem solving skills
  Computer skills including Microsoft Word, Outlook, Excel, etc.
  Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Accurately and quickly able to read maps