Logistics Site Manager

Capstone Logistics, LLC; Pittsburgh (Allegheny County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

Life insurance

STD

LTD

Quarterly bonus

Job summary

Capstone Logistics, LLC is seeking a Logistics Site Manager in Pittsburgh to lead delivery operations at a fast-paced site. You will oversee staffing, customer relations, performance metrics, and the overall operation to ensure safe, timely, and accurate package delivery.

The role requires 3–5 years of management in an industrial setting, experience with small package courier services, and the ability to coach staff and manage vendors.

Qualifications

• 3-5 years of management and leadership experience in an industrial setting.
• Experience with small package pickup and delivery company or a courier service.
• Must be very flexible with shift start times as well as days worked, including holidays.
• Experience with small parcel, receiving, processing, sorting, and shipping operations.
• Ability to train, coach, and mentor warehouse associates and drivers.
• Proven experience in providing high levels of customer service to internal and external customers

Responsibilities

• Develop a solid understanding of the business scope.
• Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture.
• Delivering in a timely and accurate manner packages to recipients
• Monitoring, verifying, communicating responding to and acting upon the information generated from packages out for delivery as well as responding in a timely manner to requests for information or inquiries from internal and external sources
• Following up on service issues, finding solutions and achieving resolution, closing out delivery day
• Building an operation that is capable of exceeding KPI's, increasing volume and producing a profit
• Excellent communication skills with all levels of management and staff will be imperative.
• Manage and develop 3rd party vendors, providing objectives & challenging opportunities to advance the company's Final Mile efforts
• Assist in the recruitment and development of staff and Independent Contractors.
• Ensure that practices, policies and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met.
• Active involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goals.
• Establish effective communication and relationships with customers to ensure performance measurements and goals are understood and achieved, and that new business opportunities are capitalized upon.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the Operations Performance.
• Other duties and tasks as assigned.

Skills

Management experience

Customer service

Staffing and training

Vendor management

Communication skills

Problem solving

Job description

Capstone Logistics is a premier provider of 3rd Party logistics services in distribution centers across the nation. With a foot print of over 600+ DCs in 48 states, and Canada, Capstone is the preferred partner for many major Retailers, Grocers and specialty companies. With even more growth expected this year, we are looking for top talent that is interested in career opportunities to grow with us!

We are seeking a full-time Logistics Site Manager to lead delivery operations in a fast-paced environment. The Logistics Site Manager is responsible for supporting the overall execution and performance of the operation for a specific location, including staffing, customer relations, performance, and direction of the overall operation.

This position requires a results-oriented, high-energy, dynamic individual in a fast-paced, high-growth delivery network.

Responsibilities

• Develop a solid understanding of the business scope.
• Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture.
• Delivering in a timely and accurate manner packages to recipients
• Monitoring, verifying, communicating responding to and acting upon the information generated from packages out for delivery as well as responding in a timely manner to requests for information or inquiries from internal and external sources
• Following up on service issues, finding solutions and achieving resolution, closing out delivery day
• Building an operation that is capable of exceeding KPI's, increasing volume and producing a profit
• Excellent communication skills with all levels of management and staff will be imperative.
• Manage and develop 3rd party vendors, providing objectives & challenging opportunities to advance the company's Final Mile efforts
• Assist in the recruitment and development of staff and Independent Contractors.
• Ensure that practices, policies and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met.
• Active involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goals.
• Establish effective communication and relationships with customers to ensure performance measurements and goals are understood and achieved, and that new business opportunities are capitalized upon.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the Operations Performance.
• Other duties and tasks as assigned.

In addition to a robust skillset that includes the ability to work independently, problem-solve and communicate effectively, the ideal candidate will possess:

• 3-5 years of management and leadership experience in an industrial setting
• Experience with small package pickup and delivery company or a courier service or is a must.
• Must be very flexible with shift start times as well as days worked, including holidays.
• Experience with small parcel, receiving, processing, sorting, and shipping operations.
• Ability to rain, coach, and mentor warehouse associates and drivers.
• Proven experience in providing high levels of customer service to internal and external customers

We will offer the successful candidate:

• Salary commensurate with education, experience, and skills
• Quarterly Bonus incentive based on operational performance.
• Benefits after 30 days including major medical, dental, vision, life, STD, and LTD.