Logistics Dispatcher & Vendor Relations Specialist

Capstone Logistics, LLC; Whitestown (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Capstone Logistics, LLC in Indiana is seeking a dispatcher to coordinate vendor and contractor deployments to meet customer delivery requirements. The role reports directly to the Manager and emphasizes timely deliveries, data accuracy, and effective communication.

You will use dispatch software to relay delivery details, manage PODs and manifests, and serve as the primary contact for vendors within your route. The position emphasizes problem solving, map reading, and teamwork.

Qualifications

• Excellent verbal communication and problem solving skills.
• Computer skills including Microsoft Word, Outlook, Excel.
• Interpersonal skills; ability to foster teamwork and coach others.
• Accurately and quickly able to read maps.

Responsibilities

• Schedule and dispatch vendors or independent contractors to locations per customer requests using telephones and dispatch software.
• Receive, input, and distribute on-demand work orders, PODs, and manifests, and prepare reports.
• Serve as contact person for all vendors within route territories and inform them of traffic or other hazards.
• Manage contact with vendors to ensure all routes are covered as needed.
• Determine responses to emergencies, accidents and breakdowns.
• Communicate Chain of Custody standards to Capstone Logistics customers.
• Resolve vendor problems or grievances and escalate as needed.
• Evaluate importance of incoming telephone calls and prioritize accordingly.
• Provide support to the customer service team during peak season.
• Ensure policies in the Independent Contractor Operating Agreement are followed.
• Make decisions on delivery methods to meet or exceed customer expectations.
• Maintain documentation on the status of each job within the dispatch POD.

Skills

Verbal communication

Problem solving

Microsoft Word

Outlook

Excel

Interpersonal skills

Reading maps

Job description

Capstone Logistics, LLC in Indiana is seeking a dispatcher to coordinate vendor and contractor deployments to meet customer delivery requirements. The role reports directly to the Manager and emphasizes timely deliveries, data accuracy, and effective communication.

You will use dispatch software to relay delivery details, manage PODs and manifests, and serve as the primary contact for vendors within your route. The position emphasizes problem solving, map reading, and teamwork.