Logistics Coordinator

Avari Management; Gulf Shores (AL); Presencial; USD 40 000 - 66 000; Tempo integral

Resumo da oferta

Avari Management seeks a Logistics Coordinator to drive day-to-day dispatch and operational execution across Field Ops. You will triage tickets, prioritize tasks, and route work orders to the appropriate teams with the right context and timing.

Responsibilities include coordinating daily routing, maintaining clear communications with PMs, vendors, and field teams, and ensuring timely completion and documentation of tasks. Flexibility for on-site work and weekends may be required.

Qualificações

• 2+ years in operations coordination, dispatch, hospitality, property management, or similar role preferred.
• Experience with ticketing/work order systems a plus (Guesty, Breezeway, HubSpot).
• Ability to prioritize, communicate clearly, and move fast without dropping details.
• Customer-service mindset and calm under pressure.
• Ability to handle ambiguity with limited instruction.

Responsabilidades

• Monitor inbound tickets/work orders and route quickly.
• Assign work orders to the right team or vendor based on scope and urgency.
• Set clear priorities and escalation paths for urgent issues.
• Coordinate daily routing with Field Ops Support, Maintenance, and Housekeeping.
• Balance workloads and adjust assignments as conditions change.
• Provide clear ticket notes and context to field teams.
• Communicate status updates to PMs, Field Ops, and stakeholders.
• Ensure work orders close with notes and documentation.
• Assist with supply deliveries, access issues, and on-site coordination.

Conhecimentos

Operations coordination

Prioritization

Communication

Customer service mindset

Problem solving under ambiguity

Ferramentas

Guesty

Breezeway

HubSpot

Descrição da oferta de emprego

The Logistics Coordinator is the hub for day-to-day execution across Field Ops. This role owns ticket triage, prioritization, and routing, making sure work orders and operational tasks are assigned to the right team (maintenance, housekeeping, APM/PCT, field ops support/runners, inspectors, vendors) with the right context, timing, and follow-through. This is primarily a desk role focused on dispatch, coordination, and communication to keep operations moving and reduce dropped balls.

Key Responsibilities

Ticket + Work Order Management

• Monitor all inbound tickets/work orders (Guesty/Breezeway and related channels), ensuring every item is acknowledged, categorized, and routed quickly.
• Assign work orders to the appropriate internal team member or vendor based on scope, urgency, location, access, and skill requirements.
• Set clear priorities and escalation paths for urgent issues (same-day turns, guest impacting issues, safety items, VIP/owner arrivals).

Dispatch + Scheduling Support

• Coordinate daily routing with Field Ops Support, Maintenance, Housekeeping Support, and APM/PM teams.
• Balance workloads across pods/teams and adjust assignments as conditions change (late checkouts, early arrivals, supply shortages, owner requests).
• Support readiness for key moments: owner arrivals, VIP guests, high-occupancy weekends, peak season turnovers.

Communication + Coordination

• Provide clear ticket notes, expectations, and context to field teams so they can executewithout back-and-forth.
• Act as the connector between PMs and shared services (warehouse/linen, maintenance, housekeeping) to prevent delays.
• Communicate status updates to relevant stakeholders (PM/APM, Field Ops Support Managers, Guest Experience, Revenue, etc.) when needed.

Quality + Documentation

• Ensure work orders are closed properly with notes, photos, and documentation where required.
• Track repeat issues and flag patterns (recurring maintenance issues, supply problems, vendor reliability, process gaps).
• Maintain clean systems: correct categories, tags, property notes, and operational checklists.

Operational Support (as needed)

• Assist with coordination for supply delivery runs, lockouts, access issues, and time sensitive operational needs.
• Occasionally support on-site verification or coordination during major incidents or peak periods (market dependent).
• Other duties as assigned.

Success Measures

• Tickets routed within SLA.
• Low rate of reassignment/rework due to incorrect routing or missing info.
• Improved "time to resolution" and fewer guest-impacting escalations.

Skills & Qualifications

• 2+ years in operations coordination, dispatch, hospitality, property management, or similar role preferred.
• Strong comfort working in ticketing / work order systems (Guesty, Breezeway, Hubspot, etc. a plus).
• Organized, calm under pressure, great at prioritizing and moving fast without dropping details.
• Clear communicator (written + verbal) with a customer-service mindset.
• Able to handle ambiguity and solve problems with limited instruction.

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment.
• Ability to move freely and lift up to fifty (50) pounds without assistance.
• Flexible schedule including weekends, holidays, and on-call support as needed.
• Primarily desk/office work.
• May require limited local travel for urgent operational need.

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