Seasonal Field Ops Support Specialist

Avari Management; Gulf Shores (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

Avari Management is seeking a Field Operations Support Specialist in Gulf Shores, AL to provide hands-on service across maintenance, housekeeping, supplies and property readiness. You will own assigned service tickets from dispatch to completion and ensure timely resolution with detailed notes.

The role collaborates with Property Managers, Onboarding, Revenue, Guest Services and vendors; you will work in our field operations software to close work orders and keep homes guest-ready.

Qualifications

• High school diploma or equivalent required.
• 1+ years in field operations, maintenance, housekeeping, logistics, or hospitality preferred.
• Strong organizational skills and ability to manage multiple tickets and priorities.
• Comfortable working from mobile apps, ticketing systems, and property management software.
• Detail-oriented with a strong commitment to documentation and follow-through.
• Physically able to lift up to 50 lbs and perform field-based tasks.
• Reliable transportation and a valid driver’s license.
• Flexible schedule including weekends, holidays, and on-call support as needed.

Responsibilities

• Own assigned service tickets from dispatch through completion, ensuring timely resolution, accurate status updates, and clear, detailed documentation in the field operations system.
• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure.
• Escalate issues appropriately and communicate progress to internal stakeholders.
• Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned.
• Perform light maintenance tasks and quality assurance checks; deliver and install supplies and equipment as needed.
• Track and manage field inventory (linens, amenities, supplies, equipment) and coordinate deliveries with vendors.
• Coordinate with Property Managers, Logistics Coordinators, Guest Services, Onboarding, Revenue, and Marketing on tickets and priorities.
• Maintain accurate records in field operations software, including work performed, photos, inspection results, and vendor activity.

Skills

Ticket management

Organization

Detail orientation

Mobile apps

Communication

Education

High school diploma

Tools

Field ops software

Job description

The Field Operations Support Specialist provides hands-on service and operational support across maintenance, housekeeping, supplies, and property readiness. This role serves as a critical execution arm for Field Operations, owning assigned service tickets from start to finish and ensuring timely resolution, clear documentation, and high-quality standards across the property portfolio. This position works extensively within our field operations software, is accountable for closing work orders with detailed notes, and partners cross-functionally with Property Managers, Onboarding, Revenue, Guest Services, and third-party vendors to keep homes guest-ready and operationally sound.

This position will run from June 2026 - September 2026.

Core Responsibilities

Ticket & Work Order Execution

• Own assigned service tickets from dispatch through completion, ensuring timely resolution, accurate status updates, and clear, detailed documentation in the field operations system.
• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure.
• Escalate issues appropriately and communicate progress to internal stakeholders.

Property Readiness & Field Support

• Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned.

Support Maintenance and Housekeeping Operations

• Perform light maintenance tasks.
• Conduct quality assurance checks.
• Deliver and install supplies, amenities, linens, and equipment as needed.

Inventory & Logistics

• Track and manage field inventory (linens, amenities, supplies, equipment) as needed.
• Support restocking, transfers, and organization of storage locations as needed.
• Coordinate deliveries and returns with vendors and internal teams.

Cross-Functional Coordination

• Partner closely with Logistics Coordinators and Managers on tickets and resolutions.
• Coordinate with Property Managers on property needs and priorities.
• Collaborate with Guest Services on in-stay issues requiring ticket resolution.
• Work with Onboarding on new home readiness.
• Coordinate with Revenue and Marketing on photo readiness and listing standards.
• Ensure third-party vendors complete work orders to standard and on time in coordination with the assigned Property Manager.

Documentation & Systems

• Maintain accurate records in field operations software, including work performed, photos and inspection results, inventory usage, and vendor activity, while following established SLAs and escalation protocols.

General Support

• Support seasonal surges, emergency response, and special projects.
• Provide cross-coverage across markets or teams as needed.
• Perform other duties as assigned.

Skills & Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in field operations, maintenance, housekeeping, logistics, or hospitality preferred.
• Strong organizational skills and ability to manage multiple tickets and priorities.
• Comfortable working from mobile apps, ticketing systems, and property management software.
• Detail-oriented with a strong commitment to documentation and follow-through.
• Physically able to lift up to 50 lbs and perform field-based tasks.
• Reliable transportation and a valid driver’s license.
• Flexible schedule including weekends, holidays, and on-call support as needed.
• Professional, service-oriented, and able to work independently while collaborating across teams.

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment.
• Ability to move freely and lift up to 50 pounds without assistance.
• Valid driver’s license and reliable transportation to conduct in-market property visits regularly.
• Available for evening/weekend inspections, calls, or property emergencies.
• This role is primarily market-based with a combination of office and field work.