Seasonal Field Ops Support Specialist

Avari Management; Welches (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Avari Management is seeking a Field Operations Support Specialist to provide hands-on operational support across maintenance, housekeeping, and property readiness. This role involves managing service tickets from start to finish while ensuring high quality standards throughout the property portfolio.

The ideal candidate will work extensively within field operations software and will be responsible for troubleshooting, inspections, and collaborating with various teams to ensure homes are guest-ready.

This position will run from June 2026 to September 2026, requiring effective organizational skills and a service-oriented approach.

Qualifications

• Strong organizational skills to manage multiple tickets and priorities.
• Comfortable with mobile apps and ticketing systems.
• Detail-oriented with commitment to documentation.
• Physically able to lift up to 50 lbs for field tasks.
• Must have reliable transportation and valid driver’s license.
• Flexibility for weekends, holidays, and on-call support.

Responsibilities

• Own assigned service tickets from dispatch through completion.
• Conduct pre-arrival and routine property inspections.
• Support maintenance and housekeeping operations.
• Track and manage field inventory and logistics.
• Ensure work orders are completed to standard and on time.
• Maintain accurate records in field operations software.
• Support seasonal surges and special projects.

Skills

Strong organizational skills

Ticketing systems

Detail-oriented

Physically able to lift up to 50 lbs

Reliable transportation

Flexible schedule

Service-oriented

Tools

Field operations software

Job description

The Field Operations Support Specialist provides hands‑on service and operational support across maintenance, housekeeping, supplies, and property readiness. This role serves as a critical execution arm for Field Operations, owning assigned service tickets from start to finish and ensuring timely resolution, clear documentation, and high‑quality standards across the property portfolio. This position works extensively within our field operations software, is accountable for closing work orders with detailed notes, and partners cross‑functionally with Property Managers, Onboarding, Revenue, Guest Services, and third‑party vendors to keep homes guest‑ready and operationally sound.

This position will run from June 2026 - September 2026

Core Responsibilities

Ticket & Work Order Execution

• Own assigned service tickets from dispatch through completion, ensuring:
• Timely resolution
• Accurate status updates
• Clear, detailed documentation in the field operations system
• Perform on‑site troubleshooting, inspections, and follow‑up to verify quality and closure
• Escalate issues appropriately and communicate progress to internal stakeholders

Property Readiness & Field Support

• Conduct pre‑arrival and routine property inspections to ensure homes meet brand and quality standards as assigned

Support maintenance and housekeeping operations through

• Light maintenance tasks
• Periodic housekeeping
• Delivery and removal of trash and small appliances
• Quality assurance checks
• Deliver and install supplies, amenities, linens, and equipment as needed

Inventory & Logistics

• Track and manage field inventory (linens, amenities, supplies, equipment) as needed
• Support restocking, transfers, and organization of storage locations as needed

Cross‑Functional Coordination

• Partner closely with Logistics Coordinators and Logistics Managers on tickets and resolutions
• Property Managers on property needs and priorities
• Guest Services on in‑stay issues requiring ticket resolution
• Onboarding on new home readiness
• Revenue and Marketing on photo readiness and listing standards
• Coordinate with third‑party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)

Documentation & Systems

• Maintainaccuraterecords in field operations software, including:
• Work performed
• Photos and inspection results
• Inventory usage
• Follow established SLAs and escalation protocols

General Support

• Support seasonal surges, emergency response, and special projects
• Provide cross‑coverage across markets or teams as needed
• Other duties as assigned

Skills & Qualifications

• Strong organizational skills and ability to manage multiple tickets and priorities
• Comfortable working from mobile apps, ticketing systems, and property management
• software
• Detail‑oriented with a strong commitment to documentation and follow‑through
• Physically able tolift upto 50lbsand perform field‑based tasks
• Reliable transportation and valid driver’s license
• Flexible schedule including weekends, holidays, and on‑call support as needed
• Professional, service‑oriented, and able to work independently while collaborating across teams

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Ability to move freely and lift up to fifty (50) pounds without assistance.
• Valid driver’s license and reliable transportation and ability to conduct in‑market property visits regularly.
• Available for evening/weekend inspections, calls, or property emergencies
• Primarily market‑based role with combination of office and field work