Client Operations Coordinator (Customer Experience & Logistics)

Iacofano Group; North Charleston (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Structured training and onboarding support

Opportunity for career growth

Consistent hours in a 24/7 operation

Job summary

Iacofano Group is seeking a Client Operations Coordinator in North Charleston, SC. This professional, office-based role requires strong communication and organization skills, managing client communications and order logistics in a fast-paced environment. Candidates will work 2:00 PM – 10:00 PM or 10:00 PM – 6:00 AM shifts, ensuring seamless operations for corporate and high-end catering clients. Experience in customer service or logistics is preferred. An opportunity for career growth within a growing company is guaranteed.

Qualifications

• Strong verbal and written communication skills.
• High attention to detail and organization.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage incoming client calls, emails, and digital orders.
• Coordinate order execution between clients, kitchens, and drivers.
• Monitor timelines to ensure on-time delivery.

Skills

Verbal and written communication skills

Computer proficiency

Problem-solving skills

Tools

Microsoft Office

Order entry systems

Job description

Description

What’s In It For You

• Professional, office-based role in a structured operations environment
• Clear growth path into logistics, operations, and leadership positions
• Hands‑on experience coordinating real‑time operations and problem‑solving
• Exposure to high‑end corporate and aviation clients
• Fast‑paced environment where your decisions directly impact outcomes
• Structured training and onboarding support from leadership
• Consistent full‑time hours within a 24/7 operation
• Opportunity to develop valuable skills in communication, logistics, and coordination
• Work with a team that values accountability, performance, and growth
• Be part of a growing company expanding into multiple markets

The Client Operations Coordinator is a key member of our operations team, responsible for managing client communication, coordinating catering orders, and ensuring seamless execution between clients, kitchens, and delivery teams.

This is a professional, office‑based role within a fast‑paced, 24/7 operation supporting corporate and high‑end catering clients. The position requires strong communication, organization, and the ability to make real‑time decisions that directly impact customer experience and operational success. This is not a passive role — this is an opportunity to build a career in operations, logistics, and client experience within a fast‑growing company.

Shift Availability (24/7 Operation)

We are hiring for the following shifts:

• 2:00 PM – 10:00 PM
• 10:00 PM – 6:00 AM

Candidates must be reliable and consistent in their assigned shift. Weekend availability may be required.

Core Responsibilities

Client Communication & Order Management

• Manage incoming calls, emails, and digital orders
• Enter and update catering orders with accuracy and speed
• Communicate professionally with corporate and high‑end clients
• Handle time‑sensitive requests and last‑minute changes

Operations & Logistics Coordination

• Coordinate order execution between clients, kitchens, and drivers
• Monitor timelines to ensure on‑time and accurate delivery
• Adjust logistics in real‑time to solve issues quickly
• Arrange alternative delivery solutions when needed (rideshare, partners)

Vendor & Product Coordination

• Assist with sourcing and ordering specialty products
• Coordinate out‑of‑network catering requests
• Support operational flow during high‑volume periods

Team Collaboration

• Work closely with kitchen teams and logistics coordinators
• Communicate updates, changes, and priorities clearly
• Maintain accuracy and accountability across all orders

Requirements

Required

• Strong verbal and written communication skills
• Professional phone skills with the ability to confidently handle inbound and outbound calls
• Computer proficiency with the ability to work across multiple systems, screens, and applications simultaneously
• High attention to detail and organization
• Ability to multitask in a fast‑paced, time‑sensitive environment
• Strong problem‑solving skills with a sense of urgency
• Dependable, accountable, and consistent with assigned shift
• Ability to maintain professionalism when handling high‑pressure situations
• Must be comfortable working on a computer for the majority of the shift while managing multiple tasks in real time.

Preferred

• Experience in customer service, call center, or administrative roles
• Hospitality, catering, logistics, or operations experience
• Experience handling high‑volume phone and email communication
• Familiarity with Microsoft Office, email platforms, and order entry systems