Logistics Coordinator

SMARTCARDIA INC; Des Plaines (IL); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

401(k)

Job summary

SMARTCARDIA INC in Des Plaines, IL is seeking a Shipping and Customer Service Clerk to join our team. This dual-role position keeps operations running smoothly while delivering exceptional service to customers in a fast-paced environment.

You will process outbound shipments, coordinate with carriers, handle incoming shipments, and maintain accurate records while responding to inquiries by phone and email. The role requires strong communication, organization, and attention to detail.

Qualifications

• Prior experience in shipping, logistics, or warehouse operations preferred.
• Excellent customer service with a professional and friendly demeanor.
• Proficient in shipping software, ERP systems, or order management platforms.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong written and verbal communication skills.
• High school diploma or equivalent required; additional education a plus.

Responsibilities

• Process outbound shipments, including packaging, labeling, and documentation.
• Coordinate with carriers to schedule pickups and track deliveries.
• Receive and inspect incoming shipments for accuracy and quality.
• Maintain shipping and inventory records using internal systems.
• Respond to customer inquiries by phone and email promptly.
• Resolve order discrepancies, shipping issues, and complaints efficiently.
• Collaborate with internal teams to ensure on-time order fulfillment.

Skills

Shipping software

ERP systems

Order management platforms

Customer service

Attention to detail

Multitasking

Communication skills

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k)

About the Role:

SMARTCARDIA INC is looking for a motivated and detail-oriented Shipping and Customer Service Clerk to join our team in Des Plaines, IL. This is a dynamic dual-role opportunity where you'll play a key part in keeping our operations running smoothly while delivering exceptional service to our customers. If you thrive in a fast-paced environment and love making an impact, we want to hear from you!

Responsibilities:

• Process and prepare outbound shipments, including packaging, labeling, and documentation
• Coordinate with carriers and freight vendors to schedule pickups and track deliveries
• Receive and inspect incoming shipments for accuracy and quality
• Maintain accurate shipping and inventory records using internal systems
• Respond to customer inquiries via phone and email in a timely and professional manner
• Resolve order discrepancies, shipping issues, and customer complaints efficiently
• Collaborate with internal teams to ensure accurate and on-time order fulfillment

Requirements:

• Prior experience in shipping, logistics, or warehouse operations preferred
• Strong customer service skills with a professional and friendly demeanor
• Proficiency with shipping software, ERP systems, or order management platforms
• Excellent attention to detail and strong organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong written and verbal communication skills
• High school diploma or equivalent required; additional education a plus

About Us:

SMARTCARDIA INC is an innovative company based in Des Plaines, IL, dedicated to delivering cutting‑edge solutions with a commitment to quality and customer satisfaction. Our team is passionate, collaborative, and driven by a shared mission to make a difference in everything we do. We pride ourselves on fostering a supportive work environment where employees are valued and empowered to grow.