Logistics Collections Specialist

MSC Mediterranean Shipping Company SA; Miami (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long Term Disability

Paid Parental Leave

Travel Insurance

Flexible Spending Accounts

Wellness Program

401K Plan with Safe Harbor

Partner Discounts

Job summary

MSC Mediterranean Shipping Company SA in Miami, USA is seeking a Collections Specialist to manage delinquent accounts, contact customers, and secure payments while upholding service standards. This on-site role emphasizes accuracy, teamwork, and timely follow-up with customers and overseas agents.

The ideal candidate has strong attention to detail, customer service mindset, and proficiency in MS Excel. A bachelor’s degree is preferred or equivalent experience; eligible to work in the U.S.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar field (credit, accounts receivable, etc.)
• English: advanced
• Strong attention to detail
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Responsibilities

• Requests and pursues payment on delinquent accounts via communication with account holder.
• Follows established guidelines to review and update account status.
• Maintains log of payment promises and pertinent account details, schedules follow-up communication with account holder.
• Establishes and maintains positive relationships with customers.
• Provides timely and accurate response to customer inquiries and to our overseas agents.
• Follows corporate guidelines when addressing customer inquiries regarding shipments.
• Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
• Generates potential solutions to customer issues.
• Provides feedback regarding current corporate practices and metrics to support process efficiencies.
• Performs other duties as assigned.

Skills

Attention to detail

Organized time management

Customer service mindset

Team player

Ability to work under deadlines

Adaptability

Education

Bachelor’s degree preferred or equivalent experience

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company SA in Miami, USA is seeking a Collections Specialist to manage delinquent accounts, contact customers, and secure payments while upholding service standards. This on-site role emphasizes accuracy, teamwork, and timely follow-up with customers and overseas agents.

The ideal candidate has strong attention to detail, customer service mindset, and proficiency in MS Excel. A bachelor’s degree is preferred or equivalent experience; eligible to work in the U.S.