Logistics Collections Specialist

U.S. Multimodal Group; Orland Park (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

PTO

Medical, dental, and vision benefits

Company paid Life Insurance

Long-term disability

401(k) with company match

Career development

Job summary

U.S. Multimodal Group is seeking a Collections Representative to contact customers about past-due accounts, resolve payment issues, and maintain positive relationships to support cash flow.

The role collaborates with sales, service, and accounting to investigate discrepancies, negotiate plans, and maintain accurate records while ensuring policy compliance. Growth opportunities exist within a dynamic logistics environment.

Qualifications

• High school diploma or equivalent required; Associate/Bachelor's preferred.
• Experience in collections, AR, customer service, or related field.
• Strong communication and negotiation skills.
• Proficiency with Microsoft Office Suite; Excel proficiency beneficial.
• Experience with accounting/ERP or collections software is a plus.

Responsibilities

• Contact customers by phone, email, and written correspondence regarding overdue invoices.
• Review accounts receivable records to identify delinquent accounts.
• Negotiate payment arrangements and follow up on commitments.
• Investigate and resolve billing discrepancies and disputes.
• Maintain accurate records of collection activities and communications.
• Monitor aging reports and prioritize collection efforts by status.
• Collaborate with sales, customer service, and accounting to resolve issues.
• Process account adjustments and payment applications as needed.
• Escalate unresolved matters to management when appropriate.
• Ensure compliance with company policies and applicable collection regulations.

Skills

Communication skills

Negotiation

MS Office

Excel

Accounting software

ERP systems

Attention to detail

Time management

Multi-tasking

Customer service

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

ERP software

Job description

U.S. Multimodal Group is seeking a Collections Representative to contact customers about past-due accounts, resolve payment issues, and maintain positive relationships to support cash flow.

The role collaborates with sales, service, and accounting to investigate discrepancies, negotiate plans, and maintain accurate records while ensuring policy compliance. Growth opportunities exist within a dynamic logistics environment.