Billing Representative

MSC Mediterranean Shipping Company SA; Reading (MA); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

Long Term Disability Insurance

Paid Parental Leave

Business Travel Insurance

Flexible Spending Accounts

Supplemental Life, Accident, Critical…

Job summary

MSC USA - Boston is seeking a Billing Representative to provide on‑site accounts receivable support. You will process customer payments, respond to inquiries, and generate AR reports to ensure timely container releases.

The role requires meticulous data entry, attention to detail, and strong teamwork in a fast‑paced logistics environment. On‑site duties are required five days a week, with a comprehensive benefits package including health and life insurance.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• English: advanced
• Attention to detail: Must have
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Responsibilities

• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
• Replies to customers’ questions regarding the payments they made and makes corrections in the MSC systems if necessary.
• Creates reports regarding the status of customer accounts as requested.
• Research customer discrepancies and past‑due amounts with the assistance of the Collections Manager and other staff.
• Collaborates with the Collections Manager to reconcile accounts receivable on a periodic basis.
• Maintains and updates customer files.

Skills

Attention to detail

Organized, efficient

Strong customer service mindset

Ability to work under tight deadlines

Great team player

MS Excel proficiency

Education

Bachelor’s degree or equivalent experience

Tools

MS Excel

Job description

Billing Representative

MSC USA - Boston

48,000.00 - 56,000.00USD

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities:

This position is responsible for providing key support to customers via telephone and email regarding payment and accounts receivable transactions to facilitate the release of containers. Additional duties include performing a range of administrative tasks, such as resolving accounts receivable discrepancies and maintaining accurate records within MSC systems.

Key Responsibilities:

• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
• Replies to customers’ questions regarding the payments they made and makes corrections in the MSC systems if necessary.
• Creates reports regarding the status of customer accounts as requested.
• Research customer discrepancies and past‑due amounts with the assistance of the Collections Manager and other staff.
• Collaborates with the Collections Manager to reconcile accounts receivable on a periodic basis.
• Maintains and updates customer files.
• Presence required on‑site 5 days per week
• Performs other duties as required.

This role requires working on‑site in the office for five days aweek, from Monday to Friday. There is no option for fully remote or hybrid workin this role, unless required off‑site duties are being performed.

Qualifications & Key Competencies:

Required skills, experience, education

• Bachelor’s degree preferredor equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• English: advanced
• Attention to detail: Must have
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

Work Authorization

• Authorization to work in the U.S

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one‑time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty‑foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.