Customer Service Specialist - Export Documentation

MSC Mediterranean Shipping Company SA; Tempe (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance: one-time annual salary

Long Term Disability Insurance

Paid Parental Leave

Business Travel Insurance

Flexible Spending Accounts

supplemental Life, Accident, Critical

Short Term Disability Insurance

401K Plan – company match

Wellness Program with Calm

Partner Discounts (MSC Cruises, Apple,

Dell

Nissan

Whirlpool

AT&T

Pets Best and others

Job summary

MSC USA in Tempe is seeking a Customer Service Specialist for Export Documentation to handle export documentation, communicate with customers, and coordinate with data-entry teams. The role requires on-site presence five days a week in Tempe.

Ideal candidates have a bachelor’s degree or equivalent experience, strong English, and excellent problem-solving, organization, and customer-service skills. Training and benefits are provided.

Qualifications

• Bachelor’s degree or equivalent experience is preferred.
• Strong attention to detail and problem-solving abilities are required.
• Ability to work under tight deadlines and manage time efficiently.

Responsibilities

• Provide general follow up and dedicated customer service on export documentation.
• Serve as first point of contact for inquiries related to export documentation.
• Communicate workload and client details clearly with team members.
• Liaise between data entry teams and customers to obtain missing information.
• Provide shipment details and bills of lading to customers on request.
• Coordinate with overseas agencies to correct cargo releases and documentation.

Skills

Attention to details

Problem solving

Time management

Customer service

Team player

MS Excel

Education

Bachelor’s degree preferred or equivalent experience

Tools

MS Excel

Job description

Customer Service Specialist - Export Documentation

MSC USA - Tempe

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary

Provides general follow up and dedicated customer service on the export documentation belonging to the assigned accounts according to customer’s requirements and MSC’s policies. Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation.

Key Duties and Responsibilities

• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bills of lading according to customer’s requests with little to no errors generated.
• Performs other duties as required.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience
• English: advanced
• Strong attention to details
• Excellent problem-solving abilities
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Preferred skills, experience, education

• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics,privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’sleading container shipping lines, MSC has 675 offices across 155 countriesworldwide, with the MSC Group employing over 200,000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road, rail,air, and sea transport resources which stretches across the globe, the companyprides itself on delivering global service with local knowledge. MSC’s shippingline sails on 300 trade routes and calls at 520 ports, carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.