Logistics Client Support Representative

OEC GROUP; Kansas City (MO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401K Plan with company match

Vacation, Personal and Floating Days

Job summary

OEC Group, a leading NVOCC freight forwarder established in 1981, is seeking a customer-focused logistics professional in Kansas City. You will manage relationships, provide freight solutions, and coordinate ocean and air shipments with a collaborative team to ensure on-time delivery and accurate billing.

The role emphasizes strong communication, attention to detail, and proficiency in Microsoft Office and logistics software.

Qualifications

• 1+ years of experience in freight forwarding, logistics, transportation, or supply chain operations.
• Proficiency with Microsoft Office and logistics software systems.
• Experience with CargoWise is a plus.
• Strong communication and problem-solving abilities for customer-focused roles.

Responsibilities

• Manage customer relationships and provide freight solutions, quotations, and shipment updates.
• Coordinate and track ocean and air shipments, including pickups, deliveries, and container returns.
• Monitor shipment status and proactively resolve transportation and logistics issues.
• Collaborate with carriers, trucking companies, warehouses, and other logistics partners to ensure smooth operations.
• Maintain accurate records and adhere to SOPs and compliance standards.
• Review invoices, resolve billing discrepancies, and process AP/AR transactions.
• Collaborate with cross-functional teams to ensure customer needs are met and shipments are handled efficiently from start to finish.

Skills

Customer focus

Communication

Problem solving

Multitasking

Attention to detail

Microsoft Office

Logistics software

CargoWise

Education

Bachelor's degree preferred

Tools

CargoWise

Logistics software systems

Job description

What we’re looking for

• A customer-focused professional with strong communication and problem-solving skills.
• 1+ years of experience in freight forwarding, logistics, transportation, or supply chain operations is preferred.
• Ability to thrive in a fast-paced environment while managing multiple shipments and priorities.
• Strong attention to detail and a commitment to delivering exceptional service.
• Proficiency with Microsoft Office and logistics software systems.
• Experience with CargoWise is a plus.

About OEC Group

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

About the Position

Duties and responsibilities include the following (other duties may be assigned):

• Manage customer relationships and provide freight solutions, quotations, and shipment updates.
• Coordinate and track ocean and air shipments, including pickups, deliveries, and container returns.
• Monitor shipment status and proactively resolve transportation and logistics issues.
• Collaborate with carriers, trucking companies, warehouses, and other logistics partners to ensure smooth operations.
• Maintain accurate records and adhere to company SOPs and compliance standards.
• Review invoices, resolve billing discrepancies, and process AP/AR transactions.
• Collaborate with cross-functional teams to ensure customer needs are met and shipments are handled efficiently from start to finish.

Work Schedule

• Monday through Friday 8:00 am - 5:00 pm CST

Computer Skills

• To perform this job successfully, an individual should have knowledge of Microsoft Office.
• Experience with CargoWise is a plus.

Education & Experience

• Bachelor's degree preferred
• Experience dealing with a high volume of data entry

Salary

$50,000-$60,000 annually based on education and experience level.

Perks & Benefits of OEC Group

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

• Individual Health Insurance Coverage (Medical,Dental and Vision)
• Life and Accidental Insurance Coverage
• Vacation, Personal and Floating Days
• 401K Plan with up to 3% company match

About OEC Group

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

Company Culture

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!

OEC Group is an Equal Opportunity Employer.

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