Logistics Client Success Specialist

Kenco Logistics; Ogden (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

HSA/HRA/FSA options

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid parental leave

401(k)

Paid time off

Job summary

Kenco Logistics in Ogden, Utah, is seeking an Account Representative to serve as the voice of our customer experience, acting as liaison between clients and warehouse operations to ensure timely execution and high service levels.

You will handle client communications, generate reports, support site management, and manage special projects, with a focus on accuracy, organization, and collaborative teamwork.

Qualifications

• College degree or high school diploma with at least 6 years of customer service experience.
• Minimum of 1 year of experience in distribution, logistics or warehousing.
• Excellent verbal and written communication, and strong organizational skills.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving skills with attention to detail and follow-up.
• Proficiency with MS Office; advanced Excel, Word and PowerPoint preferred.

Responsibilities

• Develops, cultivates, and maintains strong professional relationships with clients.
• Communicates with clients by email, phone, MS Teams, and other methods.
• Provides daily administrative support to clients and site management.
• Generates custom reports, process documentation, data files, and key metrics.
• Assists with challenging issues and escalations from clients and management.
• Manages client projects and special requests as needed.

Skills

Customer service

Communication

Multitasking

Problem solving

MS Office

Education

High school diploma / college degree

Tools

MS Office

Excel

Word

PowerPoint

Job description

Kenco Logistics in Ogden, Utah, is seeking an Account Representative to serve as the voice of our customer experience, acting as liaison between clients and warehouse operations to ensure timely execution and high service levels.

You will handle client communications, generate reports, support site management, and manage special projects, with a focus on accuracy, organization, and collaborative teamwork.