Account Representative

KLS Kenco Logistic Services, LLC; Ogden (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employer holidays

Job summary

Kenco is seeking an Account Representative to act as the voice and face of our customer experience, serving as the primary liaison between clients and warehouse operations. You will ensure operational execution to meet customer needs, initiate and manage special projects, and perform related administrative duties.

The ideal candidate will have a college degree or equivalent experience with strong communication skills, the ability to multi-task in a fast-paced environment, and proficiency with MS

Qualifications

• College degree or completion of high school with a minimum of 6 years customer service experience.
• Minimum 1 year of experience in distribution, logistics or warehousing.
• Excellent verbal and written communication and organizational skills.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving skills with attention to detail and follow-up.
• Ability to manage multiple priorities within critical deadlines.
• Proficient with MS Office; advanced MS Office skills (Excel, Word, PowerPoint) preferred.

Responsibilities

• Develops, cultivates, and maintains strong professional relationships with all clients.
• Communicates and promptly responds to clients by email, phone, MS Teams, and other methods of communication.
• Provides daily administrative support to clients and site management.
• Generates custom reports, process documentation, data files, and key metrics.
• Assists with challenging issues, investigates, and facilitates resolution of escalated matters from clients and management.
• Manages client projects and special requests as needed.

Skills

Customer service

Verbal and written communication

MS Office

Multi-tasking

Problem solving

Education

College degree or high school diploma plus 6 years customer service

Job description

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward -one shipment at a time.

About the Position

The Account Representative will serve as the voice and face of our customer experience, operating as the primary point of contact for clients. This position will act as a liaison between warehouse operations and the client/customer, ensuring operational execution to meet or exceed customer and business needs, initiating, managing, and completing special projects as prescribed. The Account Representative will perform other administrative duties as assigned by site management.

Functions

• Develops, cultivates, and maintains strong professional relationships with all clients.
• Communicates and promptly responds to clients by email, phone, MS Teams, and other methods of communication.
• Provides daily administrative support to clients and site management.
• Generates custom reports, process documentation, data files, and key metrics.
• Assists with challenging issues, investigates, and facilitates resolution of escalated matters from clients and management.
• Manages client projects and special requests as needed.

Qualifications

• College degree or completion of high school and a minimum of 6 years customer service experience.
• Minimum of 1 year of experience in distribution, logistics or warehousing environment.
• Must possess excellent verbal and written communication, and organizational skills.
• Must be able to multi-task in a fast-paced environment.
• Problem-solv ing skills with attention to detail and follow-up.
• Ability to manage multiple priorities and tasks within critical deadlines.
• Must have strong computer skills, including MS Office Suite Software.
• Advanced skill in MS Office (Excel, Word, PowerPoint) preferred.

Competencies

• Action Oriented - Taking on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous Improvement.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

No travel required

Privacy Notice

For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

Benefits offered

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Company Culture & Policies

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

About Kenco

Kenco is a Great Place to Work® certified company, a recognition driven by the feedback and experiences of our associates and one that reflects our people-first culture. Every day, our people push our business forward. Our dedicated workforce has been a cornerstone of our culture and an essential part of what makes Kenco so special. From the distribution floor to the boardroom, we are committed to inclusivity in our workforce, ensuring every one of our associates is empowered to have their voices heard. Through our diverse backgrounds, we’re able to leverage the strengths of every team member to devise creative solutions to any on- and off-site challenge -making Kenco a unified community where our people can grow together and make us stronger every day.