Logistics Account Liaison & Client Success

KLS Kenco Logistic Services, LLC; Ogden (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employer holidays

Job summary

Kenco is seeking an Account Representative to act as the voice and face of our customer experience, serving as the primary liaison between clients and warehouse operations. You will ensure operational execution to meet customer needs, initiate and manage special projects, and perform related administrative duties.

The ideal candidate will have a college degree or equivalent experience with strong communication skills, the ability to multi-task in a fast-paced environment, and proficiency with MS

Qualifications

• College degree or completion of high school with a minimum of 6 years customer service experience.
• Minimum 1 year of experience in distribution, logistics or warehousing.
• Excellent verbal and written communication and organizational skills.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving skills with attention to detail and follow-up.
• Ability to manage multiple priorities within critical deadlines.
• Proficient with MS Office; advanced MS Office skills (Excel, Word, PowerPoint) preferred.

Responsibilities

• Develops, cultivates, and maintains strong professional relationships with all clients.
• Communicates and promptly responds to clients by email, phone, MS Teams, and other methods of communication.
• Provides daily administrative support to clients and site management.
• Generates custom reports, process documentation, data files, and key metrics.
• Assists with challenging issues, investigates, and facilitates resolution of escalated matters from clients and management.
• Manages client projects and special requests as needed.

Skills

Customer service

Verbal and written communication

MS Office

Multi-tasking

Problem solving

Education

College degree or high school diploma plus 6 years customer service

Job description

Kenco is seeking an Account Representative to act as the voice and face of our customer experience, serving as the primary liaison between clients and warehouse operations. You will ensure operational execution to meet customer needs, initiate and manage special projects, and perform related administrative duties.

The ideal candidate will have a college degree or equivalent experience with strong communication skills, the ability to multi-task in a fast-paced environment, and proficiency with MS