Account Representative

Kenco Logistics; Ogden (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

HSA/HRA/FSA options

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid parental leave

401(k)

Paid time off

Job summary

Kenco Logistics in Ogden, Utah, is seeking an Account Representative to serve as the voice of our customer experience, acting as liaison between clients and warehouse operations to ensure timely execution and high service levels.

You will handle client communications, generate reports, support site management, and manage special projects, with a focus on accuracy, organization, and collaborative teamwork.

Qualifications

• College degree or high school diploma with at least 6 years of customer service experience.
• Minimum of 1 year of experience in distribution, logistics or warehousing.
• Excellent verbal and written communication, and strong organizational skills.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving skills with attention to detail and follow-up.
• Proficiency with MS Office; advanced Excel, Word and PowerPoint preferred.

Responsibilities

• Develops, cultivates, and maintains strong professional relationships with clients.
• Communicates with clients by email, phone, MS Teams, and other methods.
• Provides daily administrative support to clients and site management.
• Generates custom reports, process documentation, data files, and key metrics.
• Assists with challenging issues and escalations from clients and management.
• Manages client projects and special requests as needed.

Skills

Customer service

Communication

Multitasking

Problem solving

MS Office

Education

High school diploma / college degree

Tools

MS Office

Excel

Word

PowerPoint

Job description

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Account Representative will serve as the voice and face of our customer experience, operating as the primary point of contact for clients. This position will act as a liaison between warehouse operations and the client/customer, ensuring operational execution to meet or exceed customer and business needs, initiating, managing, and completing special projects as prescribed. The Account Representative will perform other administrative duties as assigned by site management.

Functions

• Develops, cultivates, and maintains strong professional relationships with all clients.
• Communicates and promptly responds to clients by email, phone, MS Teams, and other methods of communication.
• Provides daily administrative support to clients and site management.
• Generates custom reports, process documentation, data files, and key metrics.
• Assists with challenging issues, investigates, and facilitates resolution of escalated matters from clients and management.
• Manages client projects and special requests as needed.

Qualifications

• College degree or completion of high school and a minimum of 6 years customer service experience.
• Minimum of 1 year of experience in distribution, logistics or warehousing environment.
• Must possess excellent verbal and written communication, and organizational skills.
• Must be able to multi-task in a fast-paced environment.
• Problem-solving skills with attention to detail and follow-up.
• Ability to manage multiple priorities and tasks within critical deadlines.
• Must have strong computer skills, including MS Office Suite Software. Advanced skill in MS Office (Excel, Word, PowerPoint) preferred.

Competencies

• Action Oriented — Taking on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates — Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality — Making good and timely decisions that keep the organization moving forward.
• Optimize Work Processes — Knowing the most effective and efficient processes to get things done, with a focus on continuous Improvement.
• Situational Adaptability — Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

• No travel required

For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

Benefits offered

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.
https://www.eeoc.gov/poster
For California residents please enter or copy/paste the address below into your address bar

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.