Logistics Assistant Manager - On-Site Ops & Customer Care

A.P. Moller - Maersk; Norton (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Norton, MA is seeking an Assistant Manager to lead on-site logistics operations, supervise Customer Service Representatives and Routers, and maintain vendor relations.

The role requires a Bachelor's Degree (preferred) and 5+ years in Logistics or related field, with strong problem-solving and communication skills. Saturdays are required, and hours vary based on operations, including evening availability.

Qualifications

• Flexible work schedule.
• Self-motivated to work with little supervision.
• Excellent attendance record.
• Positive attitude and ability to work with others.
• Good communication skills.
• Excellent customer service skills.

Responsibilities

• Develops and maintains relations with vendors, stores, independent contractors.
• Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports that include statistics and customer service scores.
• Oversees Customer Service Representatives and Routers.
• Attendance and punctuality are essential functions of the job.
• Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Training employees; planning, assigning, and directing work; rewarding and providing direction to employees; addressing complaints and resolving problems.

Skills

Flexible work schedule

Self-motivated

Excellent Attendance record

Positive Attitude

Good Communication Skills

Excellent Customer Service Skills

Education

Bachelor's Degree Preferred

Job description

Maersk in Norton, MA is seeking an Assistant Manager to lead on-site logistics operations, supervise Customer Service Representatives and Routers, and maintain vendor relations.

The role requires a Bachelor's Degree (preferred) and 5+ years in Logistics or related field, with strong problem-solving and communication skills. Saturdays are required, and hours vary based on operations, including evening availability.