Last-Mile Operations Supervisor

APM Terminals; Denver (CO); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) + company match

Employee Assistance Program

Paid time off

Flexible work schedules (when possible

Job summary

Maersk in Denver, CO is seeking an Assistant Manager for Last Mile operations. The role requires rotating between 1st shift (4:45am) and 2nd shift (12:00pm) with weekend availability and on-site supervision of on-site staff handling day-to-day operations.

You will supervise Customer Service Representatives and Routers, manage vendor relationships, monitor performance metrics, and ensure timely dispatches and delivery oversight in a manufacturing environment.

Qualifications

• Bachelor's Degree preferred.
• 5+ years of experience in logistics, supply chain or related field.
• Experience working in a manufacturing environment.
• Experience in a supervisor role including performance reviews of direct reports.

Responsibilities

• Develops and maintains relations with vendors, stores, independent contractors.
• Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports that include statistics and customer service scores.
• Oversees Customer Service Representatives and Routers.
• Attendance and punctuality are essential functions of the job.
• Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems.

Skills

Flexible work schedule

Self-motivated

Excellent attendance

Positive attitude

Good communication

Excellent customer service

Education

Bachelor's Degree preferred

Job description

Maersk in Denver, CO is seeking an Assistant Manager for Last Mile operations. The role requires rotating between 1st shift (4:45am) and 2nd shift (12:00pm) with weekend availability and on-site supervision of on-site staff handling day-to-day operations.

You will supervise Customer Service Representatives and Routers, manage vendor relationships, monitor performance metrics, and ensure timely dispatches and delivery oversight in a manufacturing environment.