Logistics Operations Assistant Manager

APM Terminals; Norton (MA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Norton, MA is seeking an Assistant Manager to lead on-site logistics operations within our Ground Freight team. You will supervise hourly staff, coordinate day-to-day activities, and ensure accurate reporting, performance metrics, and compliance with company policies.

Ideal candidates bring a Bachelor’s degree (preferred) and 5+ years in logistics or related fields, plus strong communication, problem-solving and customer service skills.

Qualifications

• Bachelor's degree preferred.
• 5+ years of experience in logistics, supply chain or related field.
• Experience working in a manufacturing environment.
• Experience in a supervisor role including performance reviews.

Responsibilities

• Develops and maintains relations with vendors, stores, independent contractors.
• Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports that include statistics and customer service scores.
• Oversees Customer Service Representatives and Routers.
• Attendance and Punctuality are essential functions of the job
• Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems

Skills

Flexible work schedule

Self-Motivated

Excellent Attendance

Positive Attitude

Good Communication

Excellent Customer Service

5+ years in Logistics

Bachelor's Degree Preferred

Supervisor experience

Problem solving

Time management

Manufacturing environment experience

Education

Bachelor's Degree

Job description

Maersk in Norton, MA is seeking an Assistant Manager to lead on-site logistics operations within our Ground Freight team. You will supervise hourly staff, coordinate day-to-day activities, and ensure accurate reporting, performance metrics, and compliance with company policies.

Ideal candidates bring a Bachelor’s degree (preferred) and 5+ years in logistics or related fields, plus strong communication, problem-solving and customer service skills.