Assistant Manager, Operations

APM Terminals; South Gate (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Employee Assistance Program

Paid time off

Flexible work schedules

Job summary

APM Terminals in South Gate, California, is seeking an Assistant Manager, Operations to support daily operations for efficient delivery and customer satisfaction. Key duties include overseeing staff, developing vendor relations, and managing shipping processes.

The ideal candidate has a Bachelor's degree and over 5 years of experience in logistics and supervisory roles, with strong problem-solving and communication skills. Benefits include medical, dental, vision, and a 401(k) with company match.

Qualifications

• 5+ years of experience in logistics, supply chain, or a related field.
• Experience in a supervisory role, including performance reviews of direct reports.
• Knowledge of technology adaptability and interpersonal skills.

Responsibilities

• Develop and maintain relations with vendors, stores, and independent contractors.
• Ensure follow‑up on shipping discrepancies, damaged goods, and in‑home damage claims.
• Train employees; plan, assign, and direct work.

Skills

Problem-solving

Time-management

Customer-service

Communication

Education

Bachelor’s degree (preferred)

Job description

Position Overview

The Assistant Manager, Operations at Maersk Logistics & Services USA, Inc. supports daily operational activities to ensure efficient delivery, customer satisfaction, and team performance.

Key Responsibilities

• Develop and maintain relations with vendors, stores, and independent contractors.
• Ensure follow‑up on shipping discrepancies, damaged goods, and in‑home damage claims.
• Dispatch trucks using GPS technology.
• Oversee in‑home delivery for customers.
• Maintain monthly operating reports that include statistics and customer service scores.
• Oversee Customer Service Representatives and Routers.
• Supervise hourly on‑site staff handling day‑to‑day operations in data entry, customer service, order processing, and delivery.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Train employees; plan, assign, and direct work; reward and provide direction; address complaints and resolve problems.

Schedule

4:30PM to 3:30AM Monday‑Thursday or Tuesday‑Friday.

Education & Experience

• Bachelor’s degree (preferred).
• 5+ years of experience in logistics, supply chain, or a related field.
• Experience in a supervisory role, including performance reviews of direct reports.
• Excellent problem‑solving, time‑management, and customer‑service skills.
• Experience working in a manufacturing environment.
• Knowledge of technology adaptability and interpersonal skills.

Key Competencies

• Flexible work schedule.
• Self‑motivated with little supervision.
• Excellent attendance record.
• Positive attitude and ability to work with others.
• Good communication skills.
• Friendly and approachable personality.

Benefits

• Medical, Dental, Vision.
• 401(k) with company match.
• Employee Assistance Program.
• Paid time off.
• Flexible work schedules (when possible).

Compensation

Pay range: $65,000.00 – $70,000.00 (anticipated starting salary).

Equal Opportunity Employer

Maersk is an equal‑opportunity employer that welcomes applications from individuals regardless of race, color, gender, age, religion, disability, or any other characteristic protected by law. The company will consider qualified applicants with criminal histories in a manner consistent with all legal requirements and will support needed accommodations during the application and hiring process.